November 20, 2009

Maine To Receive $45,000 In Vonage Marketing Settlement

Maine's attorney general says the state will be receiving $45,000 as part of a $3 million multistate settlement with Vonage Holdings Corp., an Internet-based telephone company. Janet Mills said Monday that Maine and 31 other states had reached a settlement that calls for Vonage to make changes in how it markets its service and how it handles consumer cancellation and refund requests.

She said many consumers had trouble canceling their Vonage service because of incentives the company paid employees for retaining customers. Under the settlement, Vonage must revise what it discloses regarding offers of "free" services, money back guarantees and trial periods. Vonage said there was no finding of any wrongdoing by the company.

Source: AP

October 28, 2008

Vonage Has a New VoIP Patent

Vonage has a new patent. It’s for something called “Method and Apparatus for Enhanced Internet Telephony.” According to the company, “The invention, which was filed for patent in 2003, makes it less likely for customers to encounter dropped calls, incomplete attempted calls or other communication problems resulting from typical router function and behavior.”

Continue reading "Vonage Has a New VoIP Patent" »

October 22, 2008

Vonage Secures Refinancing Package to Continue Operations

Vonage Holdings Corp. has signed a definitive agreements to refinance its convertible debt, a move which will help to secure its future. The financing package consists of a $130.3 million senior secured first lien credit facility, a $72.0 million senior secured second lien credit facility, and the sale of $18.0 million of senior secured third lien convertible notes.

Continue reading "Vonage Secures Refinancing Package to Continue Operations" »

January 28, 2008

Vonage Sues Nebraska Over Mandated USF Taxes

Vonage has seen its share of legal tussles, most of which have resulted in the company paying millions of dollars in patent lawsuit settlements. But the VoIP provider is on the opposite side of the courtroom in a recently filed lawsuit against Nebraska telecom regulators. Vonage is suing the state and the Nebraska Public Service Commission to avoid having to pay into the Nebraska state Universal Service Fund.

Continue reading "Vonage Sues Nebraska Over Mandated USF Taxes" »

November 23, 2007

Vonage is Ordered to Pay Verizon $120 million in Damages

Note:  Is this the end of Vonage?  At the bottom of the post, Vonage said is might not be able to meet its debt due in Dec 2008.   

It’s not the news Vonage executives wanted to hear. The company was refused leave to appeal the decision that left it owing $120 million in damages to Verizon.

Continue reading "Vonage is Ordered to Pay Verizon $120 million in Damages" »

August 30, 2007

SunRocket Suing Vonage for Misuse of Customer List

Vonage has seen more than their share of trouble lately, now instead of patent issues with Verizon they are being sued by the former VOIP provider Sun Rocket. After SunRocket closed its doors without warning, Vonage and a few other providers stepped up and offered support for the customers.

Continue reading "SunRocket Suing Vonage for Misuse of Customer List" »

February 24, 2007

Vonage Expected to Enter U.S. Wireless Market by Late 2007

Note:  Maybe now Skype might take a second look at different wireless options (bundle, own product or option X?)

 

Over the past few years, the name Vonage has become synonymous with a single service: inexpensive phone calls over a broadband connection. The company has recently entertained plans of expansion, however, and ultimately hopes to be far more than a pure-play VoIP provider.

Continue reading "Vonage Expected to Enter U.S. Wireless Market by Late 2007" »

February 03, 2007

Vonage Nearly at 100% with E911 Service

Vonage America Inc. announced this week that now more than 94% of their US subscriber lines are equipped with Enhanced 911 service, a feature that automatically brings up a physical address with the associated calling party’s telephone number.

Continue reading "Vonage Nearly at 100% with E911 Service" »

December 27, 2006

Baltimore Sues Vonage For Phone Tax

The city is suing Internet phone service provide Vonage to collect a telephone excise tax, although Vonage claims it does not have to pay the levy.  In 2004, Baltimore, as part of a deficit reduction plan, imposed a $3.50 monthly tax on phone lines. The city says in the lawsuit that the tax also applies to Internet-base phone service offered by Vonage and others.

Continue reading "Baltimore Sues Vonage For Phone Tax" »

December 14, 2006

State forces Vonage to provide 911 service

Note: Well this is good to hear, I think all voip providers should have 911 support just like the carriers.

People who get their phone service through the internet using Vonage will now get better 911 service. Vonage is the nation’s largest Voice over Internet Protocol (VoIP) phone service. The State of Florida announced a deal on Thursday that forced the company to make sure customers can directly dial emergency services.

Continue reading "State forces Vonage to provide 911 service" »

November 27, 2006

Vonage Gives Children the Chance to Call Santa

Note:  Glad to see VoIP get involved for the holidays. 
 
Vonage America Inc., a leading broadband telephony provider, today announced that throughout the Christmas season children will be able to dial 1-(700) CALLSANTA (225-5726) from a Vonage line and hear a recording from Santa Claus. After hearing the recorded message, they will be able to leave Santa a message and tell him what they want for Christmas.

Continue reading "Vonage Gives Children the Chance to Call Santa" »

October 23, 2006

Vonage Subscribers Can Now Dial 511 Free of Charge to Receive Local Traffic Reports

Vonage America Inc., a broadband telephony provider, today announced that its customers can now dial 511 from their Vonage phones, at no charge, to receive local traffic reports from their area 511 systems.

"Vonage is pleased to offer its customers the convenience of 511 dialing to speed up their commute," stated Michael Tribolet, president of Vonage America Inc. "This is just another example of Vonage answering its customer's needs."

When subscribers dial 511, their call is routed from Vonage's network to their local 511 Advanced Traveler Information Service (ATIS). 511 calls are routed locally based upon the address the customer registered for their 911 service.

Continue reading "Vonage Subscribers Can Now Dial 511 Free of Charge to Receive Local Traffic Reports" »

September 27, 2006

Cancelling Vonage Difficulties

 
 
Editor's Note: My good buddy Tom Keating over at TMC sent me over some good information on his difficulties canceling his vonage service.  After reading the transcript and listening to the MP3 (too funny) I have to say I was thinking at some point there were just going to tell him "no, you can't cancel" citing some issues with there current "stock price" (ouch). 
 
Ok OK, I am kidding but really.  Why is it so damn hard these days to cancel any new service you sign up for?  Those kind of tactics just make it so I research even harder before trying out new services and in fact actually reducing the number of new things I try just order at the drop of a dime fearing the hassle and cussing I will need to do when I find out what they are offering was not what it was marketing as.  Companies please take note make either make your service better than advertised to make cancelling painless as possible.  /END RANT.  Thanks Tom, good heads up on the Vonage Elite Team Cool
 
P.S. If you have had simliar challenges when cancelling Vonage or another VoIP service please either email it to me or post a comment below.  I would like to hear other horror stories. 

September 15, 2006

Vonage Turns Up E911 in Los Angeles

Vonage Holdings Corp., a leading provider of broadband telephone service, today announced that its subscribers in Los Angeles, California, are now equipped with Enhanced 911 (E911) - a feature that automatically associates a physical address with the calling party's telephone number.

Continue reading "Vonage Turns Up E911 in Los Angeles" »

September 05, 2006

Vonage Surpasses 2 Million Subscribers

Editor's Note:  I hope this signals a turn around from all the mishaps so far.  I am hoping Vonage doesn't go down in a blazing ball of fire.  We need people like Vonage to put pressure on the baby bells to keep pricing low.

Vonage said Tuesday it had surpassed the two million customer mark, maintaining its position as the largest American VoIP communications provider. However, the company's recent disaster surrounding its IPO, along with slowing subscriber additions, have analysts saying that the company may be in for some rough times ahead.

The company ended the second quarter with 1.8 million lines of service. A UBS research report said that this represented a slowdown from 2,800 new adds per day to 2,200. Analysts have further said that competition from cable providers like Comcast, as well as smaller firms who are undercutting Vonage's prices, may begin to drag on the company's bottom line.

Source: Beta News 

 

August 22, 2006

Over 85% of Vonage U.S. Subscriber Lines Now Have E911

Vonage America Inc., a subsidiary of Vonage Holdings Corp., a Internet telephony provider, today announced that over 85% of its U.S. subscriber lines are now equipped with Enhanced 911 (E911) service (a feature that automatically associates a physical address with the calling party's telephone number).

Continue reading "Over 85% of Vonage U.S. Subscriber Lines Now Have E911" »

August 10, 2006

Vonage Turns Up E911 in Contra Costa, California

Vonage America Inc., a subsidiary of Vonage Holdings Corp., a Internet telephony provider, today announced that its subscribers in Contra Costa County, Ca., are now equipped with Enhanced 911 (E911) -- a feature that automatically associates a physical address with the calling party's telephone number.

Continue reading "Vonage Turns Up E911 in Contra Costa, California" »

July 23, 2006

Vonage Holdings Corp. Announces Date of Earnings Release

Vonage Holdings Corp., a leading provider of broadband telephone services, will report its financial results for the second quarter ended June 30, 2006 before the U.S. financial markets open on Tuesday, August 1, 2006. The earnings release will be available on Vonage's Investor Relations website at http://ir.vonage.com.

Continue reading "Vonage Holdings Corp. Announces Date of Earnings Release" »

July 10, 2006

Vonage Acquires Three Key VoIP Patents From Digital Packet Licensing Inc.

Vonage Holdings Corp., a leading provider of broadband telephone services, today announced that it has acquired ownership of three patents from Digital Packet Licensing Inc. that enable voice over internet protocol technology (VoIP).

Continue reading "Vonage Acquires Three Key VoIP Patents From Digital Packet Licensing Inc." »

July 05, 2006

Vonage Introduces the Vonage Flash Drive V-Phone

Vonage America Inc. announced that it introduce the Vonage V-Phone, a portable and multifunctional USB flash card phone drive.

Continue reading "Vonage Introduces the Vonage Flash Drive V-Phone" »

July 04, 2006

Vonage Underwriter Citigroup Initiates With 'Hold'

Vonage Holdings Corp. underwriter Citigroup Inc. rated the Internet-phone company ``hold,'' indicating the shares aren't worth buying even after they plunged by half since the initial public offering in May.

Continue reading "Vonage Underwriter Citigroup Initiates With 'Hold'" »

June 30, 2006

Timothy G. Smith named Interim President of Vonage

Vonage Holdings Corp., a leading provider of broadband telephone services, today announced the promotion of Timothy G. Smith to Interim President of Vonage Network Inc. Vonage CTO Louis Mamakos who previously served as President of Vonage Network will now serve solely as Vonage's CTO, freeing him to focus on more strategic initiatives.

Continue reading "Timothy G. Smith named Interim President of Vonage" »

June 28, 2006

Vonage's Citron Losing His Marketing Mojo

onage’s post-IPO troubles must be weighing heavily on the shoulders of chairman and co-founder Jeff Citron. For the second time in two weeks, he gave a keynote at a conference that lacked any kind of sizzle.

Continue reading "Vonage's Citron Losing His Marketing Mojo" »

June 21, 2006

Will Vonage Become a Penny Stock?

That thud you heard today wasn't the sound of the Vonage stock price falling -- it was the sound of Vonage investors hitting their heads against the wall as more bad news send the stock plummeting. At this rate, Vonage is headed headed toward becoming a penny stock.

Continue reading "Will Vonage Become a Penny Stock?" »

June 19, 2006

Vonage Holdings Says Verizon Charges Vonage In Patent Infringement Lawsuit

Vonage Holdings Corp. said that it has been charged with a patent infringement lawsuit, along with its wholly owned unit, Vonage America Inc., filed by Verizon Services Corp. and Verizon Laboratories, Inc. The company noted that the suit was related to voice over the internet, VoIP, technology. Vonage noted that it intends to vigorously defend the lawsuit.
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