The new collaboration has been designed to integrate Empirix's Hammer XMS carrier-class VoIP monitoring and analysis solution with Auspice's OpsLogic service assurance solution.

Harnessing the power of each company's market-proven technologies, service providers can proactively identify the root cause of VoIP quality impairments within their networks before subscribers are impacted. Further, they can use the combined system to investigate problems down to the individual subscriber level.

"A survey Empirix conducted earlier in the year found that one third of VoIP service providers rely on subscriber complaints to identify service problems," said Phil Odence, Vice President of Business Development for Empirix. "By integrating Empirix's VoIP quality of service metrics and analysis with Auspice's real-time HFC plant monitoring and assurance, our MSO customers can proactively detect potential problems and realize great operational efficiencies. For example, alarm information for service performance thresholds will be integrated with correlated HFC infrastructure outage information to provide a single view of the health of VoIP services, enabling speedy problem resolution."

"Our partnership will provide broadband service providers with the ability to better anticipate and manage potential VoIP service quality issues," noted Bob Miele, Director of Business Development for Auspice. "Proactive real-time monitoring of network infrastructure, in conjunction with access to per-call and aggregate VoIP service quality metrics, means a service provider can analyze and automate actions to minimize or eliminate service degradation prior to any negative impact to end subscribers."