Coweta (GA) 911 now instantly maps cell phone calls
Most Cowetans who call 911 from their cell phones don't have to worry about location errors such as the one that may have contributed to the recent death of a woman in north Fulton County.
When a call comes in to Coweta's 911 center, the location instantly pops up on a map of the county on the operator's screen. Landline calls additionally show the address where the phone call originated.
Cell phones, for the most part, can be instantly pinpointed to within 100 feet, said Eddie Ball, Coweta's 911 and emergency management director.
John's Creek resident Darlene Dukes died Aug. 2. It took 25 minutes for emergency crews to respond to her home, and nearly an hour for an ambulance to arrive. The delay happened because the 911 operator allegedly sent an ambulance to Wells Street in southwest Atlanta instead of Duke's home on Wales Street in John's Creek.
The 911 system showed that the call originated from a cell tower in North Fulton. However, Fulton County's 911 system doesn't map wireless phone calls like Coweta's does.
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