Lawsuit takes on Canadian 911 wireless fees

An Ontario woman is trying to obtain class action status on a lawsuit against Rogers Wireless, alleging that the cell phone provider is pocketing more than its due in 911 service fees.

Patricia Robson’s suit alleges no more than 10 cents of the monthly 50-cent fees usually charged to subscribers is actually required by regulators to pay for the necessary telecommunications infrastructure.

The systems are operated by the former phone monopolies and are used to dispatch police, fire and ambulance services. The rest is pocketed alongside controversial “system access“ fees, which range from $6.95 at Rogers and Telus Corp. to $8.95 at Bell Canada Inc. and are the subject of a similar class-action suit that was certified in Saskatchewan last year.

Officials with the Canadian Radio-television and Telecommunications Commission say the regulator sets the monthly rates -- which average about 10 cents a subscriber -- in order to offset the cost of maintaining 911 telecommunications infrastructure across Canada.

While the CRTC acknowledges that wireless carriers may incur costs to connect their subscribers to 911 services, the regulator says it’s up to individual operators to justify higher 911 fees and says there is no requirement to break out a separate charge on subscriber bills. The 911 service charge is 75 cents at Bell and Telus.

Source: Winnipeg Sun 

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