Founded in 1985, FASTSIGNS is acknowledged as the signage industry's leading franchise operation with almost 500 locations in the United States and Canada, plus locations in the United Kingdom, Mexico, Brazil and Australia (under the SIGNWAVE® name). Key to the company's success is its commitment to providing leading edge training and technical support for its franchisees. The headquarters IPT deployment included licensing of Cistera's RapidBroadcast™ and QuickRecord™ application engines which are included in the suite of pre-installed application engines available on the Cistera ConvergenceServer.

This solution has enhanced responsiveness as it allows entire calls to be recorded at any time until they are terminated, and then the files can be emailed to the appropriate person for action. So, FASTSIGNS personnel can respond quicker and with greater accuracy to franchisees. It also helps to support strong franchisee collaboration with quick dispute resolution.

James Burton, Systems Administrator at FASTSIGNS, commented, "Working with Cistera Networks has been an exceptional experience. Not only has the Cistera ConvergenceServer performed flawlessly in our current Cisco VoIP implementation, the level of customer service and technical support has been superior. As a systems administrator, I appreciate the product's ability to integrate seamlessly with Microsoft® Active Directory and Cisco® IP Phones, as well as the single unified GUI (Graphical User Interface) that allows me to manage everything centrally."

"Companies like FASTSIGNS are benefiting enormously from the unified administration architecture and the integrated LDAP management toolset native to the Cistera Enterprise Convergence Platform for IPT. The work we've done to build out the robust platform enables comprehensive feature-sets to be deployed faster and more reliably; as well as to be simply administered and maintained," said Greg Royal, Cistera's CTO.

The Cistera ConvergenceServer (CCS), with its robust suite of application engines offers customers advanced IPT applications that are easy to integrate, install and manage. The CCS adds critical competency and features such as text and audio broadcasting, messaging, recording, content streaming and two-way radio integration.