10 things you need to know about VoIP
Note: Network World is running a piece that covers some of the areas you want to make sure and cover for any new VoIP initiative for your business. The two areas I thought were the most important were getting people on board with the project and 911. Remember that traditionally 911 is handle through your local carrier based on their 911 database. When you choice a carrier make sure they have the ability to add your 911 entries into the database or hire a external company that provides this service.
"Before rolling out voice over IP in a business, it pays to tap into the lessons others have learned. Anybody working on a VoIP project should stand on the shoulders of those who have gone before to avoid their mistakes and glean tips that can make their own deployments go more smoothly."
In the interest of promoting this knowledge sharing, here is a list of 10 tips you should follow if you want to roll out VoIP with as little pain as possible.
Even with the smoothest deployments, things don’t always happen as planned, so build a buffer into your timeline, says Lauren Johansson, IP telephony manager for MedQuist, a medical records firm in Mt. Laurel, N.J. For example, in Johansson’s case, getting an OC-3 from her carrier took an extra six months during which MedQuist had to make do with a DS-3, a lot less bandwidth than it wanted.
Make sure business-unit leaders are on the VoIP project team so they know the details and can communicate them to their employees, giving all users a stake in the project. “This reduced switchover time and made for little need for user training,” says Randy Hillman, customer care manager for Sovran Self Storage, headquartered in Buffalo, N.Y., who oversaw a Shoretel VoIP deployment.
3. Know what you’ve got.
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Posted to VoIP News