Editor's Comments:  Good read, I love it when people take crusade against bad customer service.   With us being part of this free market economy you really have two options, vote with your dollars (or euro if your into that) or take up the issues and not let the corporation get away with bad service and not hear what you have to say.  Sometimes is takes a blog post, phone call or letter but make sure you get through to someone who can do something. 

Skype has just published a so-called "interview" with their new CEO. First, rather than face the press and public, and possibly have to answer some hard questions from people who have (miserable) experience with Skype, he chose to hide behind a pseudo-interview with his own publicity manager. Second, even with every softball question possible being served up to him, it is obvious that he still doesn't get it.