Skype - A Victim of their own success
With Skype refusing to answer emails promptly or even to update their ad-hoc customer service style, Danny Wirken ponders the paperless world of Skype.
Ah, Skype. Time was, my father would often say, that one could correct most problems if you found the right paperwork. While I don't share my father's passion for record keeping (I enjoy paying my bills online and doing my bit for the environment) I must agree that the old man had some sense.
If you want to pay for something like your Skype credit online but don't receive any sort of billing or billing information from Skype as part of the process, then you are surely asking for problems and misunderstandings. But perhaps that is what Skype want?
"I paid on Tuesday. The money left my card on Tuesday. I waited on Tuesday. On Friday, I was able to make a call. No emergency calls is right!!" - anonymous forum user.
While the complaints about Skype's customer service post Ebay-takeover continue to flood in, we can only look at the specific parts of their service which are failing to deliver. So far, that list is pretty long. I sent a test email to Skype as part of my research - and I received an automatic response that surely many of you are already all too familiar with: 'If your inquiry requires a response, we will get back to you within three days.' Uh huh. It's now 13 days and counting.
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Posted to Skype