Nuance goes SIP on voice dialer

Nuance Communications has embraced the standard signaling system for IP telephony to deliver a less expensive system for dialing by voice. The SpeechAttendant Internal Dialer, like earlier products for circuit-switched and IP phone systems, lets employees call their coworkers by just tapping one number and saying the name of the person they want to talk to.
 
The new product supports SIP, which is rapidly being adopted by IP telephony vendors, making it easier for Nuance to port its technology to each vendor's platform, according to Pat Delgesso, director of Auto Attendant Solutions at Nuance.

The dialer is already compatible with infrastructure from Cisco, Avaya, Nortel Networks, and other vendors.

SIP is helping to open up the enterprise telephony market, once dominated by proprietary products, to a variety of vendors that can introduce new capabilities, said IDC analyst Abner Germanow.

Faster, easier development means lower cost, Delgesso said. At less than $20,000 for a four-port system that recognizes 1,000 names, the new product costs about one-third less than its existing product for IP phone systems that use TAPI (Telephony Application Programming Interface), he said.

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