The Alcatel PIMphony Attendant console application enables SMEs distributed over several sites to centralize reception at a single site. This application simplifies the management of incoming calls and call transfers for all the sites. Using a graphical interface, it provides instant knowledge of the status of all the terminals of the installation - analog or digital phones, IP, DECT or PC - wherever they are located. The operator is therefore in a position immediately to suggest an alternative solution when the person required is absent, diverted to another phone or engaged. This application enables daily management tasks such as activation or changing of call forwarding of a phone, updating the directories of each of the sites, and locking or unlocking of a phone to be performed. Combined with inter-site voice/data links on IP, companies can achieve substantial economies by centralizing reception functions at a single site and reducing the cost of inter-site communications, while providing a complete and transparent service for all callers.

The Alcatel OmniPCX Office offers capabilities and facilities for multi-site SMEs desiring to reduce their costs without sacrificing the level of service offered to customers and users. The Office Management Console ensures more efficient centralized and secure systems management at each of the sites through a secure Internet connection. This new facility will enable installers to respond more rapidly to their customers' requests by avoiding sending an engineer to the site.

Source: Alcatel