In addition, the Tokyo Quality Lab is expected to achieve interlock working with the other Polycom testing facilities in the Unities States located in Andover, Massachusetts and Austin, Texas. The new Interoperability Quality Lab ensures Polycom solutions are easy to use and will integrate into a wide variety of third party systems and all Polycom products seamlessly.

Polycom's Interoperability testing staff consists of a mix of dedicated engineers and several partners. The testing staff and function report to Susan Davies, Vice President of Corporate Quality and Customer Success at Polycom in the company's Pleasanton, Calif. headquarters office.

"The Polycom labs were designed to recreate both the typical customer configurations as well as custom environments," said Susan Davies. "Our customers face complex challenges ensuring the systems they have selected for conferencing and collaboration interface with each other and with the IP telephony-based or presence-based infrastructures they have as their enterprise communications backbone architectures. I selected Tokyo for the Quality Lab because of the country's meticulous reputation for ensuring very high quality in all they do. I felt if we could satisfy Japanese demand for quality, we would be positioned well to address the needs of the rest of the world."

Within the 3 Quality Labs there are a number of tests being run. Interoperability testing verifies new products and releases against existing Polycom products, and new code is tested during development phase against networks, bridges, and video endpoints. Scalability testing involves the Polycom MGC bridge in LAN and WAN scenarios where they are stress tested to see how many endpoints they scale to support. Certification testing uses all business collaboration systems, as well as IP telephony and IM/presence based systems from alliance partners such as Microsoft and Alcatel, and in the future it will contain the systems of all other alliance partners. These solutions are re-certified when new versions of Polycom solutions are ready for global availability. All tests are conducted with market competitiveness in mind.

The Quality Lab is also available to Polycom engineers who wish to test individual voice or video endpoints and applications, or infrastructure hardware and software in specific environments. Polycom customers working with members of Polycom's service staff may use the Quality Lab to replicate an issue a customer may be experiencing.

Source: Polycom