Many providers, including BT global services, already provide managed IP PBX and VoIP solutions, but Verizon feels it can differentiate itself by being more flexible in what it offers multinationals with offices in the UK, France, Germany, Holland, Belgium and Luxembourg.

Enhancements to Verizon’s VoIP portfolio also include local language interfaces and ringtones, together with additional ISDN and DSL access methods, said Roberta Mackintosh, director of international products for Verizon Business, though she would not reveal the partner providing on-site support.

“It depends on the service and the level of support agreed with the customer, but if there are challenges and the customer needs assistance, we will use a partner with expertise of on-site installations and IP PBXs specifically,” she said.

Source: ITWeek