“To achieve our vision of the ultimate guest experience, we needed a technology that made the guests more comfortable, made their experience more enjoyable, but also gave a practical benefit to the hotel in terms of operations,” said Brian Flaherty, general manager of Hotel 1000. “Cisco’s innovative, forward-thinking customer-oriented solutions were consistent with our effort to personalize our guest experience, thus enabling us to more effectively anticipate the needs of our guests and allowing us the opportunity to more effectively and efficiently deliver the service experience that they are expecting.”

The highly customized applications were jointly designed and deployed by Percipia, of Columbus, Ohio, a Cisco Technology Developer Partner, and Valcros, of San Diego, Calif., a Cisco Premier Certified Channel Partner. Cisco’s Smart Business Communications initiative helped align a flexible network technology plan with Hotel 1000’s top business priorities. As a result, the cost-effective converged platform supports the delivery of premium network services to guests, staff and management to help create a memorable experience that motivates guests to return.

“At Hotel 1000, Cisco Unified IP Phones are far more than a calling device,” said Chris Farrar, president of Percipia. “With Percipia’s hospitality applications, they are powerful interactive Unified Communication tools that deliver enhanced functionality while making a powerful statement about Hotel 1000’s commitment to a superior experience.”

“Hotel 1000’s owners and management had the foresight to design the information and communication infrastructure at the beginning of the building planning process,” says Mark Munger, CEO and president of Valcros. “That foresight enabled us to lay a foundation that maximizes hotel management and guest service delivery — from opening day into the future.”

Source: Cisco