The aversion, it appears, stems from a lack of confidence in what service providers can do and the guarantees they offer. Enterprises prefer to test solutions before committing to outsource. Most enterprises believe that their team can best select, maintain and protect their company’s assets cost effectively, since they know the objectives and values of their business better.

Enterprises that outsource some aspect of their communication needs consider security capabilities, responsiveness and Service-level Agreements (SLA) as the top evaluation criteria when selecting service providers. Also, enterprises assign different priority attributes depending on the service they plan to outsource to a third-party network manager (See Chart 1).

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