QueueMetrics 1.5.1 released - Call Center CDR Analytics
This version comes with a revised Agent's page that will empower your agents and give them better insight into the overall call processing that is happening system-wide. We also added improved tracking of outbound calls made by agents, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform.
As a last important change, we now support the Oreka recording solution as an audio storage medium. This will be loved by those of you running the largest Asterisk deployments, who will be able to factor out call recordings from the main Asterisk server.
There is also a long list of new features and bugs fixed that should make this release interesting for most of you. This release works with the same activation keys you used on your current version of QueueMetrics. As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
Enjoy the update
New features:
- #498: QueueMetrics is now able to track lost outbound calls and will show outbound calls correctly as they are being placed in the Realtime page.
- #586: Qloaderd tool lets you do partial upload of older queue_log data
- #632: It is now possible to use Oreka for audio recordings.
- #605: Now officially using the PolyVox translator's portal
- #612: QM supports AMI version 1.1 for Asterisk 1.6
- #633: New XML-RPC call to export audio files for a given call.
- #575: Broadcast messages are now shown on the Agent's page.
- #576: AGAW information (if present) will now be displayed on the Agent's page
- #577: URLs can be launched automatically from the Agent's page
- #582: Agents can have a visibility key - useful to fully partition QM for multi-tenant systems
- #619: On the Agent's page it is now possible to do logins to all queues at once using ADDMEMBER. Useful for Asterisk 1.6.
- #620: Assisted outbound dialing on the Agent's page
- #621: Custom buttons that can lanch extenal URLs or trigger dialplan functions added to the Agent's page.
- #600: All dialplan hooks of QM now receive the login of the user performing the call - useful for auditing

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