QueueMetrics 1.3 released today

Note:  If you have not looked into this software for you high volume or call center pbx, this is a great application.  In my consulting we have deployed this on quite a few installations.  Glad to see the wallboard kioks functionality added.

We are pleased to tell you that we have released a new version of QueueMetrics. The main areas of improvement were the following ones:

- Internationalization engine: the text of QueueMetrics can be easily localized, as well as numbers and dates.
- Internationalized versions: Italian, German and French
- Export all data to Excel, CSV files or XML
- Database update utility: makes the database up-to-date to the latest  version of QM.
- You can now connect to an Asterisk server for call barge-in by using the Manager interface as well as call-files.
- You can now create a single-URL login and show realtime screens for kiosks or wallboards.

 

A full list of improvements over version 1.2.1 can be found at:
http://queuemetrics.loway.it/news.jsp

QueueMetrics 1.3 allows data storage on both flat files and MySQL databases for bigger call centers. And of course comes with a 90-page user  manual that covers all aspects of it.

QueueMetrics is a commercial call center monitoring package, but is availabe free of charge for individuals, Asterisk hackers and small SOHOs.  You can request a trial key if you run a larger installation and would  like to test it in your own environment.

The latest version of QueueMetrics can be downloaded from:
http://queuemetrics.loway.it/download.jsp

Hope you like it,
l.
 

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Posted by Dal on October 20, 2006 07:14 AM |
Posted to Asterisk Software

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