QueueMetrics 1.4.0 for Asterisk PBX Released Today
Note: After actually using this for a couple years I have to say this is one of the best 3rd party applications for the Asterisk PBX. Adding this to a call center is like taking a breath of fresh air because of the report and real-time stats. I want to setup a wall board at our office for fun.
After a few months of developement, we are proud to release QueueMetrics 1.4.0
This release adds a very large number of new features and bug fixes:
Major New Features:
- New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though it's tracking much more information. It's 100% compatible witth the old configuration switches. (#2, #4, #69)
- New clustering engine! clustering is now fully supported for historical, live and agent's page data. The configuration is a bit different from version 1.3.3 (#23)
- New Agent's page: an agent can log on, log off, go to pause and terminate pauses.
- Call codes tracking: your agent can associate a call code to each incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it has been passed to an overflow queue, it is now possible to track its progression (#129)
This release adds a very large number of new features and bug fixes:
Major New Features:
- New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though it's tracking much more information. It's 100% compatible witth the old configuration switches. (#2, #4, #69)
- New clustering engine! clustering is now fully supported for historical, live and agent's page data. The configuration is a bit different from version 1.3.3 (#23)
- New Agent's page: an agent can log on, log off, go to pause and terminate pauses.
- Call codes tracking: your agent can associate a call code to each incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it has been passed to an overflow queue, it is now possible to track its progression (#129)
New Features:
- The key pressed to exit a queue is now tracked and a graph has been added. (#65)
- Full queues list on the real-time page (#135)
- Closing time of the last call for agents is shown on the real-time page (#136, #143)
- The Realtime Live page is now fully I18N (#94)
- All new pages are fully I18N compliant (#118)
- A new field on most analyses tells from which server the data came from (useful for clustered setups) (#105)
- A new configuration switch lets you choose to use the starting or ending channel name for a call, in the case they're different (#15)
- It is possible to use a third party call monitor (e.g. OrecX) through an XML-RPC interface. (#40)
- Sometimes running Agent filter would lead to wrong results because not all data was correctly fetched from the database; now this is fixed (#64)
- Users can now change password by themselves; new user page. (#96, #100)
- Icons everywhere, and a bit lighter than the previous ones. (#123, #130)
- All icons have a popup message that appears by hovering over them. (#140)
- The MySQL Storage screen is now key-protected (#147)
- Supervisors: a supervisor holding the correct key can run a report for the team he's supervising.
- Improved DNIS filtering / Area code analisys
...plus over 50 bugs fixed and little improvements - see the changelog .In total, this release produces over 150 different results.
You can download the latest version immediately from the downloads page at http://queuemetrics.com/download.jsp together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page at http://queuemetrics.com/install.jsp
I look forward to hearing from you.
Yours,
lorenzo emilitri
Partner & CEO
Loway
- The key pressed to exit a queue is now tracked and a graph has been added. (#65)
- Full queues list on the real-time page (#135)
- Closing time of the last call for agents is shown on the real-time page (#136, #143)
- The Realtime Live page is now fully I18N (#94)
- All new pages are fully I18N compliant (#118)
- A new field on most analyses tells from which server the data came from (useful for clustered setups) (#105)
- A new configuration switch lets you choose to use the starting or ending channel name for a call, in the case they're different (#15)
- It is possible to use a third party call monitor (e.g. OrecX) through an XML-RPC interface. (#40)
- Sometimes running Agent filter would lead to wrong results because not all data was correctly fetched from the database; now this is fixed (#64)
- Users can now change password by themselves; new user page. (#96, #100)
- Icons everywhere, and a bit lighter than the previous ones. (#123, #130)
- All icons have a popup message that appears by hovering over them. (#140)
- The MySQL Storage screen is now key-protected (#147)
- Supervisors: a supervisor holding the correct key can run a report for the team he's supervising.
- Improved DNIS filtering / Area code analisys
...plus over 50 bugs fixed and little improvements - see the changelog .In total, this release produces over 150 different results.
You can download the latest version immediately from the downloads page at http://queuemetrics.com/download.jsp together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page at http://queuemetrics.com/install.jsp
I look forward to hearing from you.
Yours,
lorenzo emilitri
Partner & CEO
Loway
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Posted to Asterisk Software