Indosoft has recently completed the installation of its Asterisk based multi-tenant Contact Center for VirtuServe, a provider of hosted, multi-tenant services for Enterprises. Indosoft’s Call Center solution is tightly integrated with Asterisk IP-PBX. Along with web-based CRM to manage the Agent and Administration interface, Indosoft provides all the essential components for an Asterisk PBX based fully blended call center solution.

• Indosoft Q-Pump is a sophisticated session manager capable of providing blended solution.
• Indosoft Multi-Connector is proxy to the Asterisk Manager Interface, which enables CTI-like functions for all non-telephony software sub-components.
• The Indosoft Inbound GUI tool will setup call management and routing for your Inbound ACD requirements by leveraging the complete potential of Enterprise-grade Asterisk Dial-plan and Asterisk Queues.
• Indosoft Predictive Dialer technology is designed to deliver greater contact rate and ‘talk to’ time while working within FCC guidelines.

VirtuServe (http://virtuserve.com) provides quality customer service agents for outbound telemarketing, and inbound customer support, for $12/hour by leveraging open source Asterisk and Indosoft Contact Center Technology.