Open Telephony Training Seminar - Feb 27-29th Charleston, SC

You asked for it so we are bringing it to you. The first and only official place to receive FreePBX training as well as lots of information you will need to know about Asterisk, Linux and more.

This training seminar will teach advanced topics to market, sell, deploy, troubleshoot, customize and administer Asterisk/FreePBX solutions. The seminar starts by providing an advanced foundation in FreePBX and Asterisk, presented by Philippe Lindheimer, the FreePBX project lead and primary developer.

With that solid foundation in place, we move into the Linux command line and how it relates directly to PBX administration, and troubleshooting. We cover system and telephony hardware and IP phones and what to consider when choosing these components. The last day is spent leveraging the previous course content learning how to effectively market and sell to succeed in the lucrative PBX market. Click on the image above or here to find course details, information about the organizers or to view a pdf brochure.

Who Should Attend

With three days and a large range of topics from technical to marketing and sales, this seminar appeals to a wide variety of professionals:

Persons/organizations selling, provisioning, and deploying open source PBXs
IT professionals deploying PBXs in their own organization
Telephony professionals and carriers exploring the world of open-source Asterisk-based PBXs

The course is designed for professionals with some prior exposure to Asterisk and FreePBX who wish to expand their knowledge in this aggressive training seminar. For those with no prior experience, we can provide supplemental material to complete prior to the course in order to get maximum benefit from the training.

Course Objectives

Obtain required knowledge to comfortably work with the Linux command line to address remote PBX administration needs
Securely tunnel using SSH to do remote GUI administration and phone configuration
Understand components of Asterisk and FreePBX and how they fit together
Understand the architecture and key components of FreePBX and where to look if/when things go wrong
Understand basic Asterisk concepts and terms and what they mean
Understand where and how to customize your installations with your own applications and dialplans with proper integration with FreePBX, and some basics of Asterisk dialplans
Be efficient at FreePBX deployment planning and all the required basics, MAC (Moves, Adds, Changes), Effective IVR planning and construction, inbound and outbound routing, DID assignments, ACD (Automatic Call Distribution – Queues) and Ring Group usage, Fax integration and considerations
Configure remote users including understanding NAT issues and how to address them
Understand 911/E911 considerations and where FreePBX may be able to help
Understand TDM (Zaptel) and VoIP (SIP, IAX) trunk-ing and configuration, and branch office integration
Address system and TDM hardware considerations, including motherboard selection and impacts of hardware selection on PBX performance and audio quality
Deal with echo, troubleshoot and fix interrupt (IRQ) issues
Understand basic telephony and work with the telco providers to effectively troubleshoot
Be able to configure and work with a few popular IP based phones, and considerations when making deployment choices with various models
Understand and address Security concerns of the PBX installation
Understand Marketing, positioning, competition, selling, sales cycle and techniques to differentiate your offerings in the small to medium business PBX space
Learn how to use a demo kit and wow your perspective clients in their own offices – changing the game against the traditional providers

What to Bring

Although a laptop is not necessary for the class, there will be opportunities to follow along and try out new capabilities that you will be learning. We will also being arranging some lab time outside of the scheduled agenda to give you the chance to work closer with some of the instructors. So if you have one, bring it along. Besides that, bring lots of questions and enthusiasm to participate and help make this a great class!

Agenda

Day 1 – Technical Sections
- 7:30 AM – Registration
- 8:00 AM – 5:00 PM with break for lunch
  - FreePBX/Asterisk Components and Architecture
  - Effective Planning and Usage:
    IVRs, ACDs, Ring Groups, Inbound/Outbound Routing and Trunking, Paging/Intercom, Conferencing, E911 and more
  - Customizing, Proper Asterisk Dialplan Integration and Basics
  - FreePBX Integration with other projects
- 5:00 PM – 10:00 PM - Discussion, Cocktails and Optional Group Events
Day 2 – Technical Sections
- 8:00 AM – 5:00 PM with break for lunch
  - Linux Systems Administration for PBXs
  - System and TDM Hardware, Gateways and IP Phones
  - Troubleshooting Echo, QoS, IRQ and Telco Issues
  - Telephony Essentials
- 5:00 PM – 10:00 PM - Discussion, Cocktails and Optional Group Events
Day 3 – Marketing & Sales
- 8:00 AM – 2:00 PM with break for lunch
  - Understanding the SMB PBX market place and competition
  - Proper Branding and Representation of your Product
  - Selling and the Sales Cycle, and effective use of a Demo Kit
- 3:00 PM – 5:00 PM Round Table and Open Discussion
- 5:00 PM – 10:00 PM - Cocktails and Optional Group Events

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