Asterisk Business Edition will be used to support 500 Aspect Software business and technical services subscribers in an environment which requires high availability. In the technical services contact center, Aspect Software will be integrating its leading unified contact center solution, Aspect EnsemblePro, with the Asterisk Business Edition.

As a reseller of Asterisk Business Edition, Aspect Software recognized the value contact center customers have experienced with Asterisk and the company took advantage of its new headquarters move as an opportunity to install this new infrastructure and capitalize on the benefits it will provide.

“SIP-based Voice over Internet Protocol and the adoption of open source applications is clearly the direction where the communications industry is headed. Aspect has extensive experience interoperating our contact center solutions with various PBXs and has come to appreciate a PBX that offers true openness,” said Jamie Ryan, chief information officer of Aspect Software. “In addition, we heard great feedback from Asterisk customers regarding the functionality of the solution and reliability of the product.”

Added Ryan, “Because Asterisk offers the same robust features as closed-source IP PBXs, it helps support our long-term goal of creating a unified communications platform, providing the ability to add more sophisticated functionality as our business grows.”

“The fact that a recognized company like Aspect selected Asterisk Business Edition for its own infrastructure shows the power of Asterisk in a corporate environment,” said Mark Spencer, founder and president at Digium. “This is an example of how Asterisk is reinventing the way businesses communicate.”