« January 2007 | Main | March 2007 »


February 28, 2007

O’Reilly E-Tel Conference Update

Note:  Found this little update on Todd Pinkerton's blog about some of the projects he has come across at the conference.

"this week I’m in San Francisco at the O’reilly Emerging Telephony conference, chaired by my good friend Surj Patel. The conference is all about how the old-school world of telephones and phone networks are now merging with the Internet. So now, anyone who can write a web application can create a voice service.  This is part of the inspiration behind Ringfo." 

Some cool stuff so far : Adhearsion, a ruby on rails interface to the Asterisk PBX. My former Colleague from Orange Sunil Vemuri has a company working on recording and searching all your phone conversations; and  Chris Sacca gave an inspiring talk about US broadband penetration and Google’s muni wifi project in Mountain View.

More details when I return…

Source: Todd Pinkerton Blog 

Columbia University Law School Professor's Paper Sparks Wireless Net Neutrality Debate

Note:  It looks like this is heating up with now Skype and a Columbia Law Professor getting into the fray.   I have taken the liberty on linking too the paper in discussion for anyone to read.

A paper published by Columbia University Law School Professor Tim Wu claims that wireless networks don’t play by the same rules that wired networks do and limit consumer choice. Skype, for one, agreed with him and petitioned the FCC to mandate that wireless network operators open their networks to more devices and applications. The CTIA fired back.

Wu stated that the FCC’s Carterfone rules “continue to affect innovation and the development of new devices and applications for wireless networks.” His comments elicited a large response from the industry and refocused the net neutrality discussion, this time on the wireless networks.

Wu went on to argue that the carriers exert too much control over the design of mobile equipment and said, "They have used that power to force equipment developers to omit or cripple many consumer-friendly features.”

His words spurred Skype to action. Its filing with the FCC looks to force open the wireless networks and allow applications such as its own to be used on the networks. CTIA President Steve Largent called the move self-interested. "Skype's filing contains glaring legal flaws and a complete disregard for the vast consumer benefits provided by the competitive marketplace," he said in a statement. “Skype's 'recommendations' will freeze the innovation and choice hundreds of millions of consumers enjoy today. The call for imposing monopoly-era Carterfone rules to today's vibrant market is unmistakably the wrong number."

The net neutrality issue has long been focused on just wired providers of Internet services, such as cable and DSL broadband. The new thinking would have the wireless networks treat all content equally, too.

House Democrats plan to look more closely at several FCC policies regarding telecommunications.

Source: Wireless Week 

February 27, 2007

Surging IP Telephony Adoption Drives Strong Growth of Enterprise Phone Systems

Note: Maybe Asterisk will make the list next year. 
 
According to new research from industry analyst firm IntelliCom Analytics, North American shipments of Call Control software licenses -- or "seats" -- grew by 9.7% in 2006 over the previous year. This growth in license shipments for the software that enables the features and functionality of Enterprise Communication platforms was driven by broad-based adoption of IP Telephony at a time when traditional TDM systems are increasingly being phased out by vendors.

During 2006, sales of Pure IP systems -- those that are primarily equipped with IP endpoints -- surged 54% year over year, while corresponding TDM system sales declined 30% over the same period.

IntelliCom measures activity in the Enterprise Communication market based on software license seats rather than traditional hardware ports. This shift in measurement metrics follows the previously announced findings from IntelliCom's Market Dashboard research program that documented the rapid evolution of the Enterprise IP Telephony market to a software-centric delivery model.

 

"Our research has demonstrated that Enterprise Communications is clearly undergoing a broad software transformation from both an architectural and business model perspective," explains Frank Stinson, director of IntelliCom's Market Dashboard and Market Performance Dashboard research programs.

IntelliCom also found that three vendors, Nortel, Avaya, and Cisco, accounted for more than half of total 2006 IPT and TDM shipments in North America. "Nortel and Avaya's long-standing battle for North American market leadership raged throughout 2006," adds Stinson. "Whether this continues as a two-way contest in 2007 remains to be seen, given that Cisco has now broken through into the top tier of providers and is moving forward with a very strong growth trajectory."

Source: IntelliCom 

Digium's AsteriskNOW Awarded "Best of Show" at Internet Telephony Conference

 
 
Digium, Inc., the Asterisk company, today announced that AsteriskNOW has been named a winner of a “Best of Show” Award at TMC's INTERNET TELEPHONY Conference and EXPO East 2007.

AsteriskNOW is the software appliance and open source distribution of the popular Asterisk PBX featuring a Digium-designed graphical user interface (GUI). AsteriskNOW includes a new setup wizard that guides users through the installation process, regardless of any previous Linux experience.

The AsteriskNOW distribution includes all the Linux components necessary to install and use Asterisk, simplifying the ease of use. Download options include ISO/CD Image, VM Player image, Xen universal guest image and LiveCD (burn and boot). Beginning March 5, AsteriskNOW will be available with a minibook reference guide.

“AsteriskNOW lets anyone who can use a computer install Asterisk and run it with the confidence of an expert,” said Mark Spencer, CTO of Digium and creator of Asterisk. “AsteriskNOW includes an easy-to-use setup wizard and user interface that allows users to configure their system within minutes, even without any previous Linux experience.”

“Digium and its innovative product AsteriskNow, are a standout indication of why so many enterprise buyers, developers, resellers and service providers flock to INTERNET TELEPHONY® Conference & EXPO,” said TMC President and Conference Chairman, Rich Tehrani. “Digium’s innovation and commitment to quality attracted many serious prospects to their booth. Attendees knew they'd find solutions in the Digium booth that would help them in their businesses today.”

The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. Each winner displayed and demonstrated their product on the INTERNET TELEPHONY Expo show floor.

The next INTERNET TELEPHONY Conference & EXPO will take place September 10-12, 2007

at the Los Angeles Convention Center in Los Angeles, California. For information, visit www.itexpo.com. Or call (203) 852-6800 ext. 146.

Source:  TMC Inc. 

February 26, 2007

Skype Users Have New Feature Available - Voicemail to Text

 
 
Skype users can have their voice mail messages delivered to their e-mail and SMS addresses starting Monday through a voice-mail-to-text service offered by SimulScribe. Utilizing its proprietary voice-recognition algorithms that transcribe voice mail to text, the service works with wireless, networked, and voice-over-IP services, SimulScribe says, adding that the feature typically can save a user three hours a month in wasted time that would be spent listening to voice mail.

"Carriers are already set up to provide" the service, says David Gerzof, SimulScribe's chief marketing officer. "We don't need to do deals with carriers." Gerzof cites a typical application in which a businessperson attending a meeting couldn't answer a phone, but would be able to read incoming calls via e-mail or SMS without interrupting the meeting.

Click Here to Continue Reading 

CERN Uses WiFi Meshing Networking to Solve Universal Problems

Note:  It's nice to see technologies giving each other a helping hand :]

 

The Large Hadron Collider (LHC), part of the massive particle physics lab at CERN, the European Organization for Nuclear Research (and the birthplace of the Internet), will later this year host some of the most audacious scientific experiments ever conceived. And Wi-Fi will play a vital role.

In fact, Wi-Fi already has played a vital role.

The LHC includes a 27-kilometer circular tunnel 50 to 175 meters below the surface near Geneva, Switzerland, plus an underground lab the size of a small village, as well as fantastically complex and delicate detectors -- some as big as small office blocks and weighing hundreds of tons.

 

In the experiments, slated to begin later this year, beams of protons or heavy ions rotating around the LHC tunnel in opposite directions at close to the speed of light will collide, smashing into smaller constituents – hadrons, electrons, muons, photons. The detectors will measure the results.

The object? To recreate conditions a fraction of a second after the Big Bang that scientists believe created the universe billions of years ago, to try and work out what happened -- and also to study high-energy particle interactions and, just maybe, observe new particles and phases of matter, including the basic building blocks of the material world.

This facility is riddled with Wi-Fi networks, an estimated 300 access points in all, most from Proxim Wireless. Not only do the number of APs mean that interference is a major problem, but much of the scientific equipment also interferes. Which is why CERN’s network gurus have turned to Wi-Fi mesh technology for a number of applications, including one mind-boggling maneuver during site construction.

The requirement was to move the huge detector for the ATLAS experiment – the size of a five-story building – from the surface down a 100-meter shaft to the lab. The trick was that the incredibly fragile detector could not tilt or absorb vibration, even a tiny bit. That meant that the crane lowering it had to be controlled very precisely, based on feedback on the detector’s progress down the shaft.

The solution the project team came up with involved a unique Wi-Fi mesh network that would relay data from sensors on the detector to computers that engineers could use to calculate adjustments in crane controls, which would guide the operator.

Using mesh technology was vital for a couple of reasons, says Olaf van der Vossen, the engineer responsible for network infrastructure at CERN. One is the ability -- with dual-radio mesh access points -- to switch between using 2.4GHz and 5.8GHz spectrum to avoid interference, and the ability of the network to dynamically reroute data when the path between two access points becomes “polluted” with interference. Another crucial benefit was ease of setup.

Click Here to Continue Reading the Full Article 

 

How To Configure Asterisk: Your First Installation

Note:  Found this Asterisk How-To article by Mr. NuFone himself: Jeremy McNamara

Deploying your first Asterisk system can be a frustrating task, espcially if you attempt to utilize the more advanced features and functions of Asterisk without having a solid foundation of the basic concepts. This article will walk you through the process of downloading, compiling and configuring your first instance of Asterisk that will allow you to place and receive calls between two Linksys SPA-942s and an asterisk voip provider.

To get started, if you are running a new installation of Linux, you will need to resolve a few external dependencies before attempting to compile Asterisk from source code.

voip:/usr/src# apt-get install build-essential libssl-dev zlib1g-dev
libncurses5-dev

Using Debian one can use apt-get to acquire the necessary packages. Other Liunx distros should use similar package names.

Download the latest 1.4 version of Asterisk from ftp.digium.com.

Note: Asterisk version 1.4.0 does have its issues, which can be show stoppers for larger installations. For this series of How To’s we will focus on Asterisk version 1.4.

Click Here to Continue Reading the Full How-To

 

Stealing Starbucks' WiFi Customers

Note:  I actually just got my free FON wifi router via GigaOm's giveaway

Just because you pay a premium for Starbucks coffee doesn't mean you have to pay a premium to surf the Web at Starbucks cafes. FON, a community WiFi provider headquartered in Madrid, Spain, is offering wireless Internet access to Starbucks' latte-sipping surfers for just $2 a day--versus the $10 users pay to sign onto the 5,100 T-Mobile hotspots at U.S. Starbucks.

Just how does FON plan to steal away Starbucks Internet users? By offering FON wireless routers, also known as "La Foneras," free to anyone who lives above or next to a Starbucks. The routers, which usually cost $40, split an Internet broadband connection into two wireless signals--one for personal Internet use and the second for public use, which can be accessed by anyone within range for $2 per day.
 
The routers' owners get to pocket half of the sign-on fee, and FON takes home the rest. Starbucks refused to comment directly on the FONbucks campaign, but a Starbucks spokesperson said any increase in the number of WiFi hotspots is "a good thing." T-Mobile also declined to comment on the program. The idea behind FON is to build the world's biggest WiFi network from the bottom up by encouraging the world's 300 million broadband customers to buy La Fonera routers and share their wireless access with other FON subscribers.
 
The goal: to have one million global WiFi “hotspots” by 2010 accessible to all so-called Foneros, or members of the FON community. Currently, there are over 300,000 hotspots in Europe, Asia and the U.S.
 
FON was founded in November 2005 by Argentine telecom and new media entrepreneur Martin Varsavsky, whose brainchildren also include Jazztel Telecommunications, now the second-largest publicly traded telecom company in Spain, and the Internet portal Ya.com, which Varsavsky sold to Deutsche Telecom subsidiary T-Online in 2000 for 550 million Euros ($722 million).
 
 

February 25, 2007

VoIM (Voice Over Instant Messaging) not VoIP that Telcos Need to Worry About

VoIP mimics traditional telephony in that it is means of establishing a voice conversation between, generally, two parties across a telephone network: sometimes between PCs and sometimes between telephone handsets. VoIM on the other hand provides the voice communication as one component of a real time communication system based around the PC.
The report - 'Voice Over IM (VoIM) and How it is Changing Traditional Telephony,' from Heavy Reading - argues that this creates a fundamental differentiator. "The Internet-connected PC is now firmly established as a mainstream communication tool, and it is also beginning to transform into the primary tool for real-time communication.
 
"Instant messaging (IM) is the killer application that is helping to make the PC the main medium for the widest range of communication possibilities. By adding voice services to their IM platforms, operators of IM networks are aiming to complete that transformation."

The report argues that "One can hardly separate the voice application from text, video, file sharing, picture sharing, and gaming that is possible via sophisticated IM clients. In fact, that integrated communications element of the service is itself what makes VoIM so different from traditional telephony... Although VoIM can be viewed as a subset of VoIP, in that it delivers packet-based voice to end users, there are fundamental differences between the two. While VoIP is designed as a network service that is based on traditional voice telephony, VoIM is designed as an application that runs over the Internet."

Heavy Reading's associated news service, Light Reading, also quotes the report's author, John Longo saying that: "Carriers will ultimately need to reconcile traditional telephony with VoIM as they face increasing pressure from their customers to receive the same types of flexible services" that VoIM enables."

Longo also claims that VoIM actually sounds better than traditional circuit switched voice because it uses better performing codecs that operate with double the analogue bandwidth of the original voice signal: 16kHz as opposed to 8kHz.
 
Source: IT Wire 

Cisco Allows Apple Use iPhone Name

Cisco Systems and Apple Computer have finally called a truce, and will share the 'iPhone' name in exchange for exploring 'interoperability' between the companies' products in areas such as security, consumer, and business communication. Both Apple and Cisco have said they will dismiss any pending legal actions regarding the 'iPhone' trademark, but continue to remain tight-lipped about future products that might come out of the 'interoperability' deal.

On Jan 10, 2007, just a day after Apple CEO, Steve Jobs, unveiled the company's much awaited iPhone, Cisco slapped a suit against Apple, alleging that the latter's use of the 'iPhone' name constituted a 'willful and malicious' violation of a trademark Cisco has owned since 2000. And, Cisco's Linksys division has been using the 'iPhone' trademark for a series of phones that make free long distance calls over the Internet, using Voice over Internet Protocol (VoIP).
 
In its lawsuit, Cisco said that in an era of 'convergence', the two companies' phones could eventually take on different features and end up competing head-to-head. Cisco said this would result in confusion, mistake, and deception for consumers. Apple dubbed the suit 'silly' initially, arguing that it was entitled to use the 'iPhone' name as the phones belonging to the two companies operate over different networks, and as such, would never compete with each other.
 
Meanwhile, analysts say the settlement will help both companies strengthen their positions in the increasing competition to deliver video and other applications via the network direct to consumers' homes. One network infrastructure analyst with the Yankee Group, Zeus Kerravala, voiced the view that there are ample opportunities for the two companies to dream up collaborative projects to win over consumers. He cited one possibility as the creation of a Linksys device that users could call into to record podcasts, which could then be uploaded onto iTunes automatically.
 
Kerravala said that if the two companies could actually find common ground and work together, the combination would be a formidable one unlike that in which both are continually at loggerheads with each other. Kerravala pointed out that after all, there's no company out there that understands network service like Cisco, and no other company that quite understands user experience like Apple Computer.
 
Source:  TechTree 

Interview With Encryption Advocate Phil Zimmermann Regarding VoIP

Note:  Very well executed interview about privacy, encryption and policy.  Usually I would give my opinion on a subject like this but I need to look deeper into this subject because it really goes to some core beliefs.  It is a very fine balance we must maintain in our wonderful free society.  I see where the government sees that it needs certain tools to help do their job of keeping us safe.  But on the other end this is AMERICA, the land of the free.  At a point I would say we are better off being free and maybe a little less safe and still have our basic privacy.  A free society is only as free as they assert imho. 
 
 
 
Phil Zimmermann has been an advocate of using technology to protect privacy for many years. He created Pretty Good Privacy, an email encryption program, as a tool to protect human rights. He figured that encryption was a way for people in totalitarian countries to escape government spying. He released it for free in 1991, but the U.S. government accused him of violating export control laws, which at the time restricted the use of strong encryption because it could help criminals evade law enforcement.

After the government dropped its case in 1996, Zimmermann founded PGP Inc. Network Appliance bought that company in 1997. In August, 2002, PGP was acquired by PGP Corp., where Zimmermann still works as an advisor and consultant. I spoke with him at the recent RSA conference in San Francisco.

q: Tell us about your history.

a: Most people know me for my work with PGP, or pretty good privacy, which is the world’s most widely used email encryption software. Most readers of the Mercury News who follow encryption software know about PGP. It caused a controversy in the 1990s because the government tried to incarcerate me for releasing it.

q: You released it what year?

a: 1991.

q: You had to fight with the government for how long?

a: For three years. From the beginning of 1993 to the beginnng of 1996.

q: That was the age when releasing strong encryption was against government policy.
They didn’t want to see it exported.

a: Fortunately we’re all past that now.

q: And what have you moved on to do?

a: My latest project is to encrypt voice over the Internet phone calls. I did that ten
years ago with PGP phone. But at that time, the Internet wasn’t ready. Nobody had broadband and there were no VoIP standards. But today, it’s time to do it again. And so the new project is called Zfone. You can read about it at www.philzimmermann.com.

q: Can you spell out the technology and the idea?
  
a: I encrypt VoIP phone calls with a protocol that does not depend on the phone company to help you negotiate the keys. It is something that leaves the phone company out of it. I think people would feel more comfortable with an encryption protocol that leaves the
phone company out.

q: Why is that?

a: I’m sure you’ve heard of the recent controversies about phone companies cooperating
with …

q: The National Security Agency?

a: Exactly.

q: They always leave a backdoor into the technology for the government to do wiretapping?

a: Yes, but I don’t. I’m sort of well known for that.

q: Can you explain how this works then?

a: I negotiate a cryptographic key at the beginning of the VoIP call. I do it without any communication with servers or the signaling that goes through the phone company. I do it entirely between the media packets that flow between the two parties on the call. I negotiate a key using the Diffie-Hellman protocol (named after the inventors), and the two parties can verify that there is no man in the middle listening in. They can compare a short authentication string. You read it aloud and see if it matches. If you don’t bother to take that step, it’s still pretty secure.

q: Is this pretty unique?

a: For VoIP, yes. There are other VoIP encryption protocols. But they usually involve going through servers or the phone company. Or they involve a public key infrastructure which is quite complex and bureaucratic and difficult to manage. In my system, the keys are created at the beginning of the call and destroyed at the end of the call.

q: Why should consumers care about this? They haven’t care about it with regular
phone calls.

a: That’s right. The public phone system was a pretty good system. It is physically
protected. It’s not easy to wiretap. The only people who do wiretap it in most cases are law enforcement. Of course, you could find a few isolated cases where a determined criminal got to some place and listened to calls with alligator clips attached to a line. Those cases were exceedingly rare.

q: It was risky because you could get caught.

a: But VoIP changes all that. It’s very easy for anyone to wiretap. If they were to infect one of your computers with specially designed spyware, they could wiretap all the VoIP phones in your building. Say you have a couple of thousand computers. If one of them got infected with spyware, it could intercept all the VoIP packets that it sees on the network and intercept them. It could store them to a disk. Then the person using the spyware could browse them like you would with Tivo player. You could choose which calls you want to listen to. The spyware could organize them by who is calling who. I’ve seen spyware like this. You can do it from the other side of the world through a web interface. Somebody in another country can control the spyware running on one of the computers in the office and listen to all of the calls from the CEO of your company to a CEO of another company that is an acquisition target. Or they could listen to your in-house counsel talking to outside law firm. Or, let’s look at it from law enforcement’s point of view….

q: From what you describe here, does that require much sophistication on the part of the person using the spyware?

a: Organized crime is attacking the Internet all the time. The Internet is becoming an incredibly hostile place. A few years ago, no one imagined the Internet would become as hostile as it is today. A few years ago, you worried that teen-age boys with black T-shirts and purple hair hacking into your computer and having fun with it. Now it is organized crime  hacking into your computer to do large-scale criminal enterprises like phishing attacks. Organized crime makes a lot of money from the Internet. When VoIP grows large enough to attract their attention, they will begin attacking it as well. They will be able to intercept phone calls. They will get insider trading information. The individuals doing it don’t have to be sophisticated. They aren’t the ones that wrote the software. You might have some people in Russia who write software that they sell to criminals who use it. This also means that organized crime could wiretap prosecutors and judges. They could get the names of informants and witnesses. They could listen to prosecutors and judges talking to their spouses about picking up the kids at school. This could have an enormous impact on the effectiveness of the criminal justice system. 

Click Here to Continue Reading this Interview 

February 24, 2007

Vonage Expected to Enter U.S. Wireless Market by Late 2007

Note:  Maybe now Skype might take a second look at different wireless options (bundle, own product or option X?)

 

Over the past few years, the name Vonage has become synonymous with a single service: inexpensive phone calls over a broadband connection. The company has recently entertained plans of expansion, however, and ultimately hopes to be far more than a pure-play VoIP provider.

The well-known broadband phone company is expected to become a Mobile Virtual Network Operator (MVNO) later this year, meaning that it will resell the wireless voice services of an established wireless carrier, but add some its own additional content to the package.
 
Vonage confirmed in its fourth-quarter earnings call on February 15 that it would begin selling dual-mode cellular and Wi-Fi phones under its own brand name in the second half of this year, but would not give details about any equipment or service contracts.
 
The announcement has caused some analysts to speculate that the company would re-brand itself under the name Vonage Wireless after the new services become available. Vonage has also expressed interest in reselling broadband internet services to its customers, which together with wireless and VoIP, would create a makeshift triple-play bundle of telecommunications services. This in turn would give the broadband phone provider a better chance at competing with established rivals in the cable sector.
 
Source: TeleClick 

February 23, 2007

Alcatel-Lucent joins WiMAX Forum Board of Directors

The WiMAX Forum, an industry-led non-profit organization comprising more than 430 companies committedto promoting and certifying interoperable WiMAX products, today appointed Philippe Goossens of Alcatel-Lucent to its Board of Directors. As a strong contributor to the WiMAX Forum, Alcatel-Lucent’s presence on its board of directors is indicative of the acknowledgement by wireless market leaders around the globe that WiMAX is a powerful option for delivering broadband Internet services anytime and anywhere.


Being elected to WiMAX Forum Board of Directors recognizes Alcatel-Lucent’s commitment and contribution to the fast-growing WiMAX market and a testimony to its technical leadership in WiMAX technologies.

"Alcatel-Lucent is a global leader in telecommunications, and having the company join our Board is evidence of its dedication to taking the WiMAX ecosystem forward,” said Ron Resnick, president and chairman of the WiMAX Forum. “Having one of the industry’s most comprehensive wireless portfolios, we look forward to Alcatel-Lucent’s further involvement to help accelerate the WiMAX deployment worldwide. As a leading proponent of WiMAX, Alcatel-Lucent has proven its ability to deliver standards-based products that are commercially installed by its numerous operator customers.”

Alcatel-Lucent’s strong support of open standards and device interoperability - as demonstrated by several interoperability testing (IOT) centers operational in France, the United States and Taiwan - benefits operators seeking to diversify and offer the optimum choice of terminals to their subscribers.

“Today’s announcement is a major step forward and further highlights our commitment to promote the IEEE 802.16e-2005 open standard to advance the adoption of WiMAX worldwide,” said Philippe Goossens, Strategic Alliances Director for Alcatel-Lucent’s WiMAX activities. “As part of the WiMAX Forum, Alcatel-Lucent is working to ensure interoperability of wireless broadband solutions and enable telecom operators to deliver innovative and differentiating services to their customers.”

Source: Web Wire 

Skype Petitions FCC to Enforce Open Mobile Networks

Note:  Well I am not sure if Skype will be able to defend against the telecoms presumed argument that the Skype traffic will overload their existing infrastructure.  Personally I would like to see the "walled garden" of mobile networks open up a little as longer as the consumers do not see a huge impact on the quality of service they pay for monthly.
 
In a move that could benefit end users greatly, VoIP service provider Skype has petitioned the FCC to apply the 1968 Carterfone decision to wireless phone networks, opening up the possibility of easier use of services similar to Skype on mobile handsets. The Carterfone decision allows customers to attach any device to the phone network, provided it does not harm the network itself, which Skype sees as extending to allow any application to run on any device that can access the network.

Currently, mobile operators limit the kind of data traffic permitted on their phone networks, especially in the case of applications like Skype that can steal revenue from them by allowing cheap VoIP calling. Skype's argument for opening up data networks is that doing so would offer "tremendous new sources of price competition provided by entities such as Skype."

The principal behind the Carterfone decision currently applies to the wired phone network and cable TV networks. Government regulation applying the principal to mobile phone networks would require carriers to allow any application on any compatible handset to be used on their network.

Source: Ars Technica 

Google Apps Set for IP Telephony Integration from Avaya

Internet search leader Google unveiled its latest set of online business tools Thursday, aiming to snare a bigger piece of the enterprise market dominated by Microsoft. Google already has at least one player onboard: IP and telephony firm Avaya.  Avaya, a provider of Internet phone switchboards for businesses, says it plans to link its IP Office product to Google Apps Premiere Edition to provide productivity-enhancing solutions geared toward businesses of all sizes.
"Google Apps offers the potential for us to provide our first-class communications applications Make sense of your IT infrastructure to a broader audience," Lawrence Byrd, director of IP telephony at Avaya, told CRM Buyer. Avaya's partnership with Google initially will focus on integrating the IP Office product, which targets small and medium-sized businesses.
 
The Google service offers a powerful set of APIs (application program interfaces), Byrd noted, that should enable Avaya to create new solutions geared toward the needs of small businesses. Among the potential applications are tools for improving employee productivity Get the Facts on BlackBerry Business Solutions and optimizing communications -- whether they take place via a PC, a telephone, or a mobile device.
 
The combined solutions will be sold through Avaya's network of resellers and distributors and are slated to roll out by September, according to Byrd. The companies will jointly market and support the offers according to the terms of their agreement.
 
 

February 22, 2007

Craig McCaw Getting Set to "Pwn" IPO Market in March

Note:  I know what your saying "Craig McCaw Fanboy Alert"!  Well to answer that:  I just can't help it.  Whats not to love about this guy.  I am an old school geek (1984 was when my cherry was popped with my pimped out TI-99) so I have been reading about him for some time.  I was browsing on Seeking Alpha and they have this really nice read about Clearwire and Craig McCaw in general.  I think he is positioning himself for the auction of those 2.5 Ghz licenses under the AT&T/Bell South Deal (The "New" AT&T heh).  There are alot of striking similarities in his strategy thus far and it will be exciting to see what the future holds.

Craig McCaw 

"On the week of March 5, a service provider called Clearwire (CLWR) is going public on the NASDAQ with the assistance of Morgan Stanley, Merrill Lynch, J.P. Morgan Securities, Bear Sterns, and Wachovia Capital Markets. The excitement of the Clearwire IPO has less to do with their technology and the business accomplishments to date, rather more to do with who founded the company. The excitement around the Clearwire IPO has more to do with the founder and Chairman of Clearwire: Craig McCaw (pictured)." 

There is an interesting dichotomy in the social grouping of the people who have interest in Clearwire. In the first group we find the Internet Generation (i.e. born between 1986-1999) and in the second group with find Baby Boomer Generation (i.e. born between 1946-1964). Full disclosure I am a member of Generation X. Many months ago I posted a blog on the generation topic and social networking. You might be wondering what social generations have to do with the Clearwire IPO. Let us start with the first group the Internet Generation. If you have seen a Clearwire sales team in action, you are looking at a group of twenty-something age sales people. If you read the blogs of dedicated internet junkies, you will realize that the internet generation finds Clearwire great, more great, more cool, or they are not all that impressed, or have questions about the company and the WiMAX service offered by Clearwire.

Click Here to Continue Reading <---- Recommended Reading

QueueMetrics 1.3.3 for Asterisk Released Today

Today QueueMetrics 1.3.3 was released. This release offers experimental advanced clustering support, so that one instance of QueueMetrics can monitor multiple instances of Asterisk as if they were one large server. This feature is experimental, i.e. not production-ready, but we'd like you to try it and let us know how it is going.

This release also adds a bit of functionality and fixes a number of bugs that were present in 1.3.2, and notably:

  • New data base inspector tool. If you run MySQL storage, you'll see a new label "Mysql storage information" reporting on the different queues and partitions present.
  • By popular demand, showing the detail of the queue definition van be turned on or off using the "default.showQueueComposition" configuration parameter
  • Fixed a problem where UTF-8 input would not be correctly read
  • Fixed a problem with UTF-8 encoding of the wallboard
  • Fixed a problem with UTF-8 encoding of the soutrce JSP pages that would not work on some app servers
  • Fixed a bug with duplicate sesions being shown on very weird log data (#32)
  • Fixed a bug to delete stale data from the session cache (#36)

You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.

We are looking forward to version 1.4 of QueueMetrics for major improvements, including a new high performance analysis engine.

February 21, 2007

Zaptel 1.2.14 Released for Asterisk PBX

The Asterisk and Zaptel development team has released version 1.2.14 of Zaptel. This release contains only minor changes, the most important of which relates to single-port module support on Digium's TDM800P analog interface card (previously these modules were not properly recognized by the driver).
 
 
Thanks for supporting Asterisk and Zaptel!

Shimon Releases WiFi Security Solution Using Biometric Technology

Note: Fun Stuff

Shimon Systems' Bio-Netguard a, featured product at the prestigious DEMO emerging technology product showcase and winner of an INNY award from The Tech Museum in Silicon Valley, the Bio-NetGuard uses biometric fingerprint verification technology to authenticate the user. Incumbent technologies authenticate the equipment accessing the WiFi network and do not verify user identity like Bio-NetGuard.

"One of the fundamental weaknesses of most wireless networks at small-to-medium businesses and home offices is that any equipment within range can gain access to company WiFi resources," said Dr. Baldev Krishan, president and CEO of Shimon Systems. "Small, medium and large companies can now prevent unauthorized use of their WiFi networks' resources, save bandwidth, and filter out rogue access points."

Bio-NetGuard leverages the fingerprint readers that are increasingly built into laptop computers, as well as a wide range of USB and PCMCIA card sensors. Fingerprint matching is very fast and accomplished with virtually no performance penalty. Bio-NetGuard also prevents client association with WiFi access points that are not WPA/WPA 2.0 configured or authorized by the administrator.

The plug-and-play Bio-NetGuard unit can connect either to the WiFi access point or LAN router and requires about five minutes to install and set up. Most common 802.11a, 802.11b, or 802.11g wireless networks can be protected by Bio-NetGuard; the product is also fully compliant with 802.11i, the next-generation WiFi security standard also known as WPA/WPA2.0. Supported WiFi access point devices include NetGear, Linksys, Cisco, D-Link, and Bountiful, with more equipment in queue for interoperability certification.

Each Bio-NetGuard unit is capable of securing multiple WiFi access points connected to the same router, allowing authenticated users to freely and seamlessly roam between access points -- even access points from different vendors -- without having to re-authenticate! This ability not only minimizes equipment cost, but also lowers administrative overhead.

Management of Bio-NetGuard, regardless of the number of units within the enterprise LAN, is accomplished via a single, easy-to-use administrative interface. The device is available in a fingerprint-only version, as well as a two-factor fingerprint and password authentication version for maximum network security. Both versions can be purchased in user configurations supporting from five users for small application all the way to 250 users for a large deployments. More than 250 users can be accommodated as well.

Bio-NetGuard requires the Windows (2000/XP/Vista) operating system in either home or professional versions. The device is powered by algorithms from NEC, a world leader in biometric technology, and Texas Instruments' DSP chip running custom Shimon firmware.

For more information about Bio-NetGuard visit www.shimonsystems.com.

February 20, 2007

OnState Communications Announces ACD for Skype 3.0

OnState Communications, announced OnState ACD for Skype 3.0. The OnState Automatic Call Distribution (ACD) solution is a fully integrated, Skype Certified third-party application, which is available as a Skype for Business Extra.
. OnState ACD for Skype does not require installation, hardware or special software yet it delivers enterprise-class customer contact management capabilities spanning services such as skills-based routing, chat, click-to-call Web integration, interactive voice response, and reporting. OnState ACD for Skype is part of a suite of OnState Intelligent CallCenter solutions for Skype solutions to be rolled out in the coming months.

"Skype is easy to use and a very affordable calling solution," said Pat Kelly, COO at OnState. "Our OnState ACD for Skype extends Skype's inherent value proposition to the call center and customer contact management industries." With OnState, businesses can select the call center services they need for just one or up to hundreds of users at a single, per-agent, per-month fee. There are no upfront or fixed costs and no commitments. "We're offering pay-as-you-go, pay-for-what-you-need call center management, which effectively redefines how call centers are administered, how services are priced, and how profit margins are calculated," continued Kelly.

The anticipated return on investment for OnState ACD for Skype has cross-industry appeal with "OnState ACD getting immediate market traction in help desk environments, travel-related services, manufacturing, and the emerging online communities of domain experts in the automotive, technology and medical fields," said Kelly.

Depending on the number of agents, the cost of maintaining a call center has traditionally been in the hundreds of dollars per month, per agent -- even when businesses rely on near-shore and off-shore resources. "Because OnState ACD for Skype does not use traditional hosted or VoIP call center options and requires minimal agent training and management, we can lower monthly per-agent costs to a fraction of what businesses typically invest," noted Kelly.

"It's no exaggeration to say that these new price points and ease-of-use features herald a new-generation call center business model that may even help businesses become less reliant on off-shore resources so that they can maintain local call center agents and ultimately drive increased customer satisfaction, loyalty, and retention." These benefits also improve the effectiveness and investments in existing call center agents and all customer-facing functions.

"OnState is part of a growing ecosystem of third-party companies that are developing truly innovative Extras for Skype to meet specific business-user needs in both small and large enterprises. Extras for Skype are third-party applications that are accessible from the Skype 3.0 software, which gives our users new ways to do more with Skype," said Paul Amery, director of Skype Developer Programs. "We're thrilled to see applications such as OnState ACD that capitalize on the advantages of Skype 3.0, while opening the door for Skype in the call center space."

Availability and Pricing

OnState ACD for Skype 3.0 is available through Skype as a plug-in, or directly from OnState Communications with trial versions available at: http://www.on-state.com/contact.html. General Availability is scheduled by the end of March 2007.

Monthly pricing for OnState ACD for Skype 3.0 starts at $29.95/per agent.

 

February 19, 2007

Polycom RMX 2000 Platform: Video Conferencing for the Future

Polycom will try to raise the bar for next-generation videoconferencing when it launches its new RMX 2000 conferencing platform on Feb. 20. As part of the effort to move video conferencing out of the prescheduled, conference-room-based realm, Polycom with the new RMX 2000 addressed several issues that have kept the technology from being used from the desktop in an ad hoc way, the company said.

The RMX 2000 is based on the Advanced Telecom Computing architecture, which delivers greater "performance, reliability and serviceability," according to Megan Bouhamama, product marketing manager for Polycom, based in Pleasanton, Calif.

The platform supports IP communications over high bandwidth links with lower latency. "It's two-and-a-half to three times better performance than products in the market now" can offer, and the platform provides greater motion clarity and reduces talk-overs between parties, Bouhamama said.

Beta testers at W.R. Grace & Co. said they believe the platform's quality is much better than that of past videoconferencing technology. "In the old days there was video and audio stutter. Nobody wants to look at jerky, five-frames-a-second video," said Guy Welty, manager of global media networks and collaborative services for W.R. Grace & Co., in Columbia, Md. "Now you get 30 frames a second, which is more like traditional video on a TV. Now the motion is so fluent, it's much more acceptable," added Welty, who has worked with videoconferencing technology for eight years.

Click Here to Continue Reading 

February 18, 2007

Iridium Set to Announce Plans for Next-Gen IP-Based Satellites

Iridium Satellite LLC, the company that raised Motorola Inc.'s expensive space-based network from the ashes of bankruptcy, is now planning a new generation of satellites that may be able to continuously monitor the environment and take pictures of Earth.

Iridium was launched in 1998 as a go-anywhere phone service aimed at executives, with outdoor coverage almost everywhere on the planet, including the north and south poles. But its high price and bulky handsets doomed the network to financial failure.

The craft stayed aloft and the current company, which took over in 2000, has had more success selling data communications to government and industries such as shipping and aviation along with voice, according to Matt Desch, Iridium's chairman and CEO.

Satellite Phone Rental 

Next week at the Satellite 2007 conference in Washington, D.C., the company will unveil an initiative called Iridium Next to build a next-generation network, or "constellation," of satellites. Over the next two years, Iridium will consider technologies and seek partners and financing for the system, which is expected to cost more than US$2 billion to build and deploy, becoming fully operational by 2016. Future services could include environmental monitoring, photography and a geographic positioning system to complement the current GPS (Global Positioning System), Desch said.

The current system, consisting of 66 satellites that form a mesh network, provides a baseline speed of only 2.4K bps (bits per second) but supports voice calls, e-mail and exchange of some data such as a ship's position, Desch said. The next generation may have speeds up to 10M bps and provide a broadband data experience, he said.

The new satellites may be able to constantly monitor environmental factors such as temperature and the level of the oceans around the world, according to Desch. They could constantly take pictures so enterprises or consumers could monitor facilities or homes anywhere in the world. And working with GPS, they could provide location accuracy down to feet or inches, he said.

The next-generation system will be totally based on IP (Internet Protocol), making it easier for Iridium to take advantage of new technology advances and for enterprises to integrate services into their existing applications, according to the company. Iridium sells more data modems than handsets today, and with the next generation it hopes to bring those modems down to a single chip that can be built into more devices, Desch said.

Iridium Next will gradually replace the current generation of satellites, which are expected to reach the end of their useful lives starting around 2014, Desch said.

Iridium sells wholesale access to the network that is then resold by partners, Desch said. Voice calls cost end customers about US$0.80 to $1.50 per minute and data services are typically priced per packet, he said. Modems cost about $300 and handsets start at about $1,200.

Source: PC World 

 

Getting Over the Love-Hate Dynamic With Open Standards

Note:  TechWorld does it again with some great commentary about open standards and the illusion of open technology.  I was even caught up in the iPhone hype not to notice that is in fact "does not" support SIP.  You would think that the more the device could support the more valuable and versatile it was.