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October 31, 2006

Astricon 2006 Followup

Note:  This is a great post from the list.  Please if you attended take time to post your comments to this post.

For the benefit of those outside of the USA or those unable to make it to Astricon 2006;

I wanted to send out this email. For those of you who attended Astricon in Dallas last week what was the one thing that you saw that made the trip worthwhile? (if we post enough information or comments it will be of benefit for those that didn’t attend) For me personally it was the volume of neat add-on applications that the Asterisk community are developing; Over time I’m hoping that this leads to something like AppExchange from Salesforce.com were people can choose from over 300+ applications or addons for SF.

I really want to see more speech recognition applications but I think it’s great what Lumen-vox are doing. I’d also like to see someone post some more modified “ftp to text to speech” http://www.voip-info.org/wiki/view/asterisk+at+home+festival+weather+configuration It doesn’t need to be weather, how about Oil futures or wheat prices or score for the weekends games. Any text file accessible by FTP can be implemented into this script. I’d like to see more. I’m hoping that over time we can see even more to the point that people buy Asterisk just for the applications and we can quote the same price if not more than cisco because of these addon applications.
 
Cheers,
Dean

Multi-Tech Announces Wi-Fi Module for Embedded Applications

SocketWireless Wi-Fi Product Is Part of Universal SocketConnectivity Initiative. Multi-Tech Systems, Inc., a leading telecommunications and datacommunications technology company based in suburban Minneapolis, todayannounces its new 802.11b wireless networking embedded modules for designersneeding a fast and efficient means of adding Wi-Fi connectivity to theirapplications.
 
The new SocketWirelessWi-Fi, models MT800SWM and MT800SWM-L, embeddedmodules are ready-to-integrate and space-efficient (1" x 2.5") devices thatare 802.11b compliant, integrate a complete TCP/IP protocol stack, andinclude a selectable-speed serial interface. The new 5V MT800SWM and 3.3VMT800SWM-L are RoHS (Restriction on Hazardous Substances) compliant.
 
"The new 802.11b modules add an important item to our family of UniversalSocket Connectivity modules that encourages designs tailored to accommodatemultiple communications requirements," states Chip Harleman, Vice Presidentof Sales and Marketing for Multi-Tech Systems, Inc. "These 802.11b modulesare designed to handle data communications for OEMs needing to remotelymonitor equipment over Wi-Fi networks.
 
By making the modules part of theUniversal Socket Connectivity initiative, they add one more communicationstechnology option developers have available within the same footprint. Now,connectivity needs can smoothly migrate through technologies such as wiredmodem, Ethernet LAN, ISDN, cellular wireless, Bluetooth and 802.11b,implementing the technology more easily. A two-year warranty ensures it willkeep accomplishing its mission."
 
The Multi-Tech SocketWirelessWi-Fi products feature 802.11bfunctionality, are available in 5VDC (model MT800SWM) and 3.3VDC (modelMT800SWM-L) versions, are fully RoHS complaint, and have developer's kits toassist in programming, testing and evaluation. The units support ad-hoc andinfrastructure mode, include security using WEP, support serial interfacesDTE speeds to 230K bps, include LED driver outputs and programmableinputs/outputs, use AT commands, and include flash memory for firmwareupgrading.
 

Hotel 1000 Elevates Guest Experience to New Heights With Cisco Unified Communications

 
 
Cisco announced today that Hotel 1000 in Seattle has installed the Cisco Unified Communications system to provide superior personalized and customized guest services, creating a more comfortable and enjoyable hotel experience. The Cisco Connected Hotel capabilities throughout the property will help enable the hotel to quickly and easily deploy new services — not only now but also in the future as other technologies and applications emerge.
 
Hotel 1000 features 120 guest rooms, 47 luxury condominiums, the Hotel 1000 Country Club and Spa, and a commitment to personalized, five-star services for guests and residents. Each room is equipped with a Cisco Unified IP Phone that provides information on hotel services, local attractions, restaurants and weather forecasts. Not content to simply meet the needs of their guests, Hotel 1000 aims to anticipate those needs and deliver customized service at every opportunity.

 

“To achieve our vision of the ultimate guest experience, we needed a technology that made the guests more comfortable, made their experience more enjoyable, but also gave a practical benefit to the hotel in terms of operations,” said Brian Flaherty, general manager of Hotel 1000. “Cisco’s innovative, forward-thinking customer-oriented solutions were consistent with our effort to personalize our guest experience, thus enabling us to more effectively anticipate the needs of our guests and allowing us the opportunity to more effectively and efficiently deliver the service experience that they are expecting.”

The highly customized applications were jointly designed and deployed by Percipia, of Columbus, Ohio, a Cisco Technology Developer Partner, and Valcros, of San Diego, Calif., a Cisco Premier Certified Channel Partner. Cisco’s Smart Business Communications initiative helped align a flexible network technology plan with Hotel 1000’s top business priorities. As a result, the cost-effective converged platform supports the delivery of premium network services to guests, staff and management to help create a memorable experience that motivates guests to return.

“At Hotel 1000, Cisco Unified IP Phones are far more than a calling device,” said Chris Farrar, president of Percipia. “With Percipia’s hospitality applications, they are powerful interactive Unified Communication tools that deliver enhanced functionality while making a powerful statement about Hotel 1000’s commitment to a superior experience.”

“Hotel 1000’s owners and management had the foresight to design the information and communication infrastructure at the beginning of the building planning process,” says Mark Munger, CEO and president of Valcros. “That foresight enabled us to lay a foundation that maximizes hotel management and guest service delivery — from opening day into the future.”

Source: Cisco 

 

October 30, 2006

New Operator Panel for Asterisk - iSymphony

Note: Sean from i9 sent this over to me and looks interesting.  Below I have pulled a little info from there site.

 

It's my pleasure to introduce you to a new product for the open source project Asterisk. iSymphony is a cross-platform, real-time operator panel for Asterisk that comes in two flavors. A free downloadable version and iSymphony Conductor Edition.


iSymphony, an easy-to-use, Java-based client/server software for managing phone calls via i9's iPBX or the Open Source Asterisk platform. Due to Java's architecture, our software runs on many different computer operating systems and its user interface is clear and easy to master. download iSymphony displays:

* What extensions are busy, ringing or available

* Who is talking and to whom * Registration status and reachability

* Parked Calls Features:

* Hang-up a channel

* Transfer a call via drag & drop

* Originate calls via drag & drop

* Remotely monitor calls in real time from your PC (barge)

* Record calls * Mute/Unmute barged calls

* Per user authentication

At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel.

More Information Here:

www.i9technologies.com/isymphony

Introducing Version 3 of the Plug-and-Play Asterisk IP PBX for Windows

Excerpt: It's almost Halloween at Nerd Vittles, and today you get a real treat as we introduce the third generation of the free turnkey Asterisk system for Windows: nv-TrixBox-1.2.3. With a few minor changes, this version is about as rock-solid as any Asterisk system on the planet. Of course, the planets do continue to move so be sure to check back here from time to time and review all the newly posted comments...


As with the prior versions, it runs on the desktop of any Windows XP home or office computer. If you want a state-of-the-art phone system, look no further. Out of the box, it supports eight extensions and two lines with integrated voicemail and immediate email delivery of your incoming voicemail messages. To add additional extensions takes about 5 seconds.

And, yes, all your favorite Nerd Vittles applications are preinstalled and ready to go including weather forecasts for 1,000 airports, MailCall for Asterisk to read you your email messages, NewsClips for Asterisk to read you the news, the AsteriDex robodialer complete with a web interface to place your outbound calls and to serve up customized CallerIDs for your incoming calls, TeleYapper to broadcast reminders and messages to your clients or little league team, and our new GabCast (podcasting) Player for Asterisk.

Click Here for the Full Nerd 

Create Seamless Mobility Throughout Your Enterprise PBX

Note:  This is a great article.  I can't wait for this dual mode mobile devices to come down a little in price.  My new Asterisk project is to implement one of the GSM gateways.  It would be nice if on these phones you could implement some nice Less Cost Routing (LCR) so you could almost seamless move around your campus.
 
Fixed/mobile convergence lets you roam over a combination of cellular and Wi-Fi networks. It can be seamless if it's implemented properly. It was always amazing to watch the StarTrek team and see Captain Kirk stranded on a planet or in another space ship, yet be able to speak directly with his compatriots via his "communicator." Not once did he dial a number to reach Scotty or Bones; rather he simply spoke directly into the small device and was instantly connected to them. How did the device know to whom to connect? Digital ESP? What was the range of this wireless wonder? Whatever it was, it set the high water mark for the ultimate in mobile communication: wireless interplanetary communications.

While we acknowledge this as pure fiction, the dream of unfettered communication is becoming more of a requirement in today's business world. Being mobile is more the norm than ever before. Use of mobile handsets to meet enterprise mobility requirements seems to be a partial answer, but only addresses one part of the overall requirements: off-campus connectivity. However, there's no seamless connectivity with the corporate information systems and often there's limited cellular coverage inside office or public buildings.

The advent of enterprise-wide Wi-Fi adoption has brought about the possibility of delivering a technology that bridges wireless carrier connectivity with on-campus WLAN connectivity—Fixed/mobile convergence (FMC). This term was coined by early mobility advocates of providing seamless bridging between Wi-Fi and cellular networks. These technologies, now in pilot testing, extend cellular connectivity to places where cellular coverage is weak or non-existent. Being able to begin a phone call in the wireless network and continue that call when traversing network boundaries will provide true mobility. Such evolving technologies bring the hope of mobility to users, but are not always adequate in addressing the full range of mobility requirements.

FMC alternatives FMC solutions, in principle, all propose supplying voice and data services based on seamless integration of cellular and wireless packet-switch technologies/services. All of the announced FMC solutions fall into one of two general categories, hosted either by fixed, wireless, or hybrid carriers (carrier-centric), or by enterprises (enterprise-centric). The major difference between these two approaches is where the application control point resides, and results in functionally distinct solutions. Carrier-centric solutions view Wi-Fi networks as a potential transport mechanism for traffic roaming between fixed and cellular networks, with application control remaining with the carrier/service-provider network

(Fig. 1). At its design core, an enterprise-centric solution presumes that the Wi-Fi and wired-network services are a single logical resource under the control of the enterprise, with application control being retained within the enterprise. Such a design allows for a more "native" architecture to be implemented where voice-over-IP (VoIP) can be supported as part of a solution complementing the mobility capabilities of the WAN component.

 

 

The enterprise deployment of Wi-Fi, the acceptance of VoIP as a viable technology, and the availability of dual-mode (Wi-Fi/cellular) devices are the key events that have accelerated interest in enterprise mobile-to-mobile market demand. Because these products are required to support business-class telephony, current enterprise-centric solutions are often referred to as premises-based designs in which equipment is configured within the enterprise-managed network behind a PBX or iPBX (Fig. 2).
 
 
 

Enterprise Asterisk User Group

Note:  This is a great idea.  I am sigining up for sure.  If this gets off the ground I will add an "Asterisk Enterprise" section to host questions and answers.  Great idea Anthony. 
 
Greetings,

This is my annual post-Astricon attempt to get an Enterprise Asterisk User Group off the ground. We are a municipal government using Asterisk to replace a legacy PBX. I'd be interested in starting a 
group of similar enterprise users (say, 100 seats or more) other than resellers, carriers and call-centers who are using Asterisk to support their non-telecom-related business - I don't envisage any geographical limitation to the group (there seem to be few enough of us as it is!).

If you are interested, please let me know off-list.

Regards,
--
Anthony Rodgers (CunningPike)
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org

October 27, 2006

Polycom and Digium Partner to Offer Integrated SIP-Based Telephony Solution for Small/Medium Business Market

Note: Being a strong Polycom supporter (Certifed Reseller) I think this is big new.  I am just sitting here drooling on myself while reading this.  The more and more I think about the possiblities if they pull this off right.  I hope with all this video talk along with Asterisk, Polycom will also integrate there video presense solutions to work with Asterisk in some way.  Anyway, I like what I am reading and look to see how it is executed.
 
Polycom, Inc., the world's leading provider of unified collaborative communications solutions, and Digium Inc., the Asterisk company, today announced a multiyear agreement to develop and market integrated, SIP-based telephony solutions for small and medium-sized businesses which will give SMB customers a tightly integrated, standards-based solution with simplified provisioning, broad support for Asterisk telephony features on the Polycom phones and the delivery of new capabilities such as Polycom's breakthrough HD Voice quality.

"We look forward to expanding our offering and furthering our reach in the marketplace through this partnership with Polycom," said Mark Spencer, President and CEO at Digium. "The interoperability between Asterisk Business Edition and Polycom SIP phones ensures flexibility and broad support for Asterisk telephony features."

Polycom's award-winning SIP desktop and conference phones will be combined with Digium's Asterisk Business Edition, the professional-grade version of Asterisk, the industry's first open source PBX. Through the combined Digium and Polycom offering, SMB customers will have access to advanced telephony solutions which will be more affordable compared to proprietary systems. Additionally, the new offering will give customers the control, rapid feature development and deployment, and rich feature base that the Asterisk open source community and its partners provide. Per the agreement, Polycom will also be the preferred VoIP phone provider for Digium solutions.

"Open source PBX's are gaining significant momentum in the market place because they are easy to deploy and they offer partners and customers the ability to use it as a development platform for customized solutions," said Will Stofega, research manager, VoIP Services at IDC. "The combination of Polycom's broad family of high quality desktop and conference phones and Digium's low-cost, feature-rich platform will deliver a strong integrated VoIP telephony solution to the SMB market."

"The open source approach is an important part of the current IP PBX market and we want to support this community with the renowned voice quality and intuitive user interface of Polycom's phones," said Sunil Bhalla, senior vice president and general manager of voice communications at Polycom. "Through our co-development agreement, Polycom SIP phones will be easy to deploy and manage in a Digium Asterisk Business Edition environment and support the business telephony features to meet the needs of the SMB market."

As part of the agreement, Digium will modify the Asterisk graphic user interface (GUI), Asterisk Business Edition application and Asterisk OS to tightly integrate with Polycom's line of SIP-based desktop and conference phones. The co-development work will enable simplified provisioning and support for advanced telephony features like shared line appearance, XML microbrowser plugins and Polycom HD Voice. Polycom and Digium will also work together on joint marketing initiatives and joint selling through common channels. Polycom phones will also be the exclusive VoIP phone in Digium's Asterisk Appliance Developer Kit (AADK).

Digium Asterisk Business Edition

Asterisk Business Edition is the professional-grade version of Asterisk, the industry's first open source PBX. The Asterisk Business Edition provides tested reliability of critical functions and features, and is tailored for small and enterprise business applications. It supports up to 40 simultaneous calls with upgrades to 240 calls available. Asterisk Business Edition includes a supported rPath Linux distribution with an enhanced installer, an Asterisk technical manual and a quick-start guide, making Asterisk even easier to install, configure, and use.

Polycom's SIP-Based Phones

Polycom offers a complete line of SIP-based desktop phones, including the SoundPoint IP 650 with HD Voice, SoundPoint IP 601, SoundPoint IP 501, SoundPoint IP 430, SoundPoint IP 301, and SoundPoint IP Extension Modules. The line also includes the SoundStation IP 4000 which is a SIP-based conference phone within the award-winning, triangular-shaped SoundStation line, which have become an icon for voice conferencing quality in businesses around the globe.

Polycom's latest development, Polycom HD Voice, incorporates leading technologies that Polycom has developed through more than 15 years in voice communications, including wideband audio, enhanced signal processing, Acoustic Clarity Technology 2 (including next generation technologies for transparent full duplex, echo cancellation, dynamic noise reduction, automatic gain control and microphone management) and specialized system design to deliver unrivaled clarity and richness. This enables better clarity and improved intelligibility of information, which significantly improves comprehension and productivity and reduces listener fatigue. Polycom is working with Digium to make HD Voice available to Asterisk Business Edition customers.

Source: Polycom and Digium 

Ranch Networks Provides Optimal VoIP Solution to Intermedia Marketing Solutions 1,000 Seat Call Center

 
 
Ranch Networks, provider of networking appliances designed to facilitate carrier and enterprise grade VoIP deployments, today announced that Intermedia Marketing Solutions will be implementing the Ranch Networks RN series of appliances across its five call centers. The Ranch Networks RN series of appliances provide Intermedi@ Marketing Solutions with Ranch Networks unique features such as VoIP Matrix Technology™, 1+1 High Availability, and Media Bridging.

 

 It is our responsibility to ensure exceptionally high standards of call quality and reliability to our call centers,” said Vance Dailey, vice president of information technology for Intermedi@ Marketing Solutions. “Ranch Networks was key in achieving those goals. I have been very impressed with Ranch Networks products, the professionalism and knowledge of their employees, and most of all their flexibility in working with us to provide the optimal VoIP solution.”

Specifically, Intermedi@ will be using the Ranch Networks RN 40 appliances throughout their call center platform. Intermedi@ Marketing Solutions is currently implementing a thousand seat unified VoIP PBX and predictive dialer based on the Asterisk and VICIDIAL open source projects across its five call centers. The RN 40 series of appliances feature the new VoIP Matrix Technology clustering technique developed to increase scalability, reliability and security across Asterisk server farms.

“Intermedi@ Marketing Solutions chose Ranch Networks because our technology supports large numbers of simultaneous calls without compromising reliability and quality of service,” said Dave Gombos, vice president of sales and marketing for Ranch Networks. “We provide reliable, redundant and uninterrupted VoIP service across the five call centers, while significantly reducing the load on their Asterisk servers.”

Cisco To Integrate Cell Phones With VoIP Platform

Cisco Systems on Thursday is broadening its unified communications portfolio with plans to acquire mobile software vendor Orative in a $31 million deal.

Orative, a 4-year-old San Jose, Calif.-based startup, makes software that will enable customers to tie their cellular phones into their Cisco VoIP and unified communications deployments, said Alex Hadden-Boyd, director of mobile unified communications at Cisco, San Jose. Orative, which has 33 employees, is already a member of Cisco's Technology Developer Partner program.

 

Cisco customers will be able to use their cell phones to integrate with business communications applications, providing improved productivity, Hadden-Boyd said. For example, a caller could access presence information for employees in the corporate directory, enabling them to see at a glance whether users are available to take calls or messages. They will also be able to see and access messages from Cisco's Unity voicemail and unified messaging platform and interact with Cisco's Unified MeetingPlace voice and Web conferencing line.

In addition, businesses that deploy the Orative technology will now have a way to track and control cell phone usage, she said.

"Our unified communications channel partners will be able to add this to their portfolios. It will allow them to forge new partnerships with mobile operators and handset vendors," Hadden-Boyd said. Orative already has a few channel partners and had already begun recruiting Cisco solution providers, she said. The deal is expected to close in January, and products should be in channel partners' hands by the end of the first calendar quarter of 2007, she said.

Orative's product line includes the Orative Enterprise Server, which will sit inside the customer's firewall connected to Cisco's Unified CallManager IP-PBX, and Orative Client Software, which gets installed on users' cell phones over the air. The software runs on several mobile operating systems, including Blackbery, BREW, Java 2 Platform Micro Edition (J2ME) and Symbian OS. Orative is working to develop a version for devices based on Microsoft Windows, Hadden-Boyd said.

Carriers including Verizon Wireless and Cingular have already certified the technology for use on their networks, she said.

Source: InformationWeek 

October 26, 2006

VoiceOne 0.4.0 released: a new web-based and opensource GUI

Note:  After going over the admin interface, I think its pretty user friendly so far.  I think I might give the a through run down to see what trade offs you are making when user the management interface.
 
We've released VoiceOne 0.4.0, a web-based and open source solution which allows to fully manage an Asterisk service hosted on a LAMP server. We focused on an charming and overall user-friendly interface. Thanks to the authentication based on roles, once configured by a super user, the PBX may be easily maintained even by an Asterisk unskilled users.
 
From a technical point of view, the application is made up of two modules: one for the client - i.e. the user interface - and the other for the server. Thanks to the web services provided by the server module and the use of a database, VoiceOne may be easily integrated with other applications (e.g. CRM software).
The project has grown and has received positive response so far. Nowadays there's a little but enthusiastic community of developers, supporters and users. Translations in several languages (e.g. English, Spanish, Russian, etc.) are already available.
 
On the project website at you'll find the online demo and the links to download the source files from Sourceforge, as well as a support forum. We would be pleased if you could give it a try and let us know your feedback, comments, ideas, or suggestions replying here or posting a message on our forum. Thanks for your kind attention.
 
 
 
Regards,
Alex

October 25, 2006

Trixbox 2.0 with new Web Admin GUI released

Note: I have to be honest that I am on the fence about this whole Fonality/Trixbox movement.  Before I give me opinion I would like to say as soon as 2.0 goes to "stable" I will be testing it, focusing on its T1/E1 Interface support and how smoothly that goes.  Don't get me wrong I love the interface and usability work they have improved on.  I just am afraid if you make it too "one size fits all" and people don't support digium's work (and community) that it will slow down development on the flagship.  Before fonality go into the picture (Do they sell hardware or Consulting??) I did notice that trixbox was "not" as flexible as standard Asterisk.  If people really get use to the "plug and play" for there PBX they might not really get everything out of there phone system.  Anyways, here is a tidbit from my good ol' friend Tom and what here had to say:

"trixbox 2.0 beta will be available for download on Wednesday. This release will be Fonality's first big contribution to the trixbox/Asterisk community after the recent Fonality acquisition of trixbox. which certainly caused a stir within the Asterisk community. I spoke with Chris Lyman, CEO of Fonality, to find out more about this major new release of trixbox." 

 

First, I should point out that while previous version of trixbox have always been the easiest way to get Asterisk up and running in just minutes, trixbox 2.0 is much more than that.  First and foremost, trixbox 2.0 includes a new 'overall' web GUI to make the whole process "point and click". From this new web GUI you can simply select the modules you want (HUDLite, FreePBX, PHP, lame, etc.) and the web interface will automatically install them. Some of the packages are directly related to Asterisk such as HUDlite or FreePBX, while other options are ancillary, such as SugarCRM. The idea is you shouldn't have to know anything about the command line interface (CLI). In addition, many users wishing to install trixbox want to keep the server as unbloated as possible and not add any unnecessary modules/packages.

Click Here for the Full Story

Astricon 2006 Report: NetLogic Announces PBX-Preferred Certification Program

NetLogic, a leading provider of Business-Class VoIP (voice over Internet protocol) and Internet services, today announced the creation of its "PBX-Preferred" Certification program.  NetLogic's initial PBX-Preferred Certifications recognize Asterisk-based software and systems; hence the Company announced its new program in conjunction with AstriCon 2006, the Asterisk Conference and Exhibition in Dallas, October 24 - 27, 2006. 

October 24, 2006

Airvana First in Industry to Demonstrate QoS-Enabled VoIP Over Commercial RAN

Airvana, Inc. (www.airvana.com), an innovator and leader in mobile broadband infrastructure based on 3G mobile broadband technology, today announced it made the industry's first Quality of Service (QoS) enabled mobile-to-mobile VoIP call on a commercially available EV-DO Rev. A network. Airvana demonstrated the call in its Multimedia/VoIP laboratory.
 

"We are pleased to have reached this significant industry milestone," said Vedat Eyuboglu, CTO of Airvana. "VoIP is a highly delay-sensitive application, and delivering VoIP over an IP-based wireless infrastructure requires sophisticated QoS techniques. Our demonstration of VoIP on Airvana's QoS-enabled commercial EV-DO Rev. A network infrastructure is a significant step towards commercial VoIP services over EV-DO Rev. A."

 

Specifically, Airvana made mobile-to-mobile VoIP calls using handsets based on QUALCOMM's MSM6800 baseband ASIC and software to establish QoS-based calls over delay-sensitive/low-latency flows in a commercial-grade Rev. A network. EV-DO Rev. A supports multiple QoS flows per handset each with its own unique QoS requirements. This capability allows VoIP and other multimedia traffic to receive higher priority over other best-effort traffic, such as web, email, and file transfer traffic.

"QUALCOMM is pleased to see Airvana's VoIP Lab succeed in this critical demonstration," said Roberto Padovani, CTO for QUALCOMM. "Rev. A promises to deliver a new breed of performance on CDMA2000 networks, and the VoIP Lab serves as a viable proving ground for operators preparing for Rev. A upgrades."

Source: Airvana 

Mexuar Launches Corraleta Technology SDK for Seamless VoIP Click-to-talk Applications

Mexuar Communications is today launching the Corraleta Technology SDK, an innovative new solution that enables rapid development and deployment of VoIP click-to-talk applications for online businesses. The Corraleta SDK enables deployment of click-to-talk functionality on the website of any size of business.
 
With this feature, any website visitor can use their web browser and PC to make free calls and talk with sales or support staff in the company’s contact centre. Research from several leading industry analysts has shown that click-to-talk solutions increase online sales, by boosting browse-to-buy conversion rates and improving customer service.

 

The Corraleta Technology SDK takes users from a web page to a VoIP call with a live customer service agent within 10 seconds. These calls are pure IP from the web browser to the customer contact centre PBX and are free, irrespective of the location of the caller or contact centre.

The Corraleta-developed application can be used to initiate calls to the contact centre via a button on a web page, or can trigger a callback from the contact centre to the user’s chosen telephone. Application examples include sales and support services for online merchants; emails embedded with click to call functionality; and pay-per-call online banner advertising

The Corraleta Technology SDK uses Java to deliver VoIP across multiple browsers and 3rd party white label applications, providing tight, platform-agnostic integration between traditional phone systems and core business applications, whether on the company internal network or on the Web. This contrasts with rival solutions that use ActiveX and work only with Windows platforms and the Internet Explorer browser.

According to Mexuar’s director Tim Panton: “The ability for web users to interact directly with customer service agents is proven to boost sales and overall service – especially in higher-value sales transactions. The Corraleta Technology SDK delivers click-to-talk 2.0 for businesses, enabling them to quickly deploy platform-neutral applications to streamline communications, enhance sales and service, and deliver communications cost savings.”

In addition to enabling IP calls, the Corraleta SDK can also delivers information about the user’s online experience to the merchant’s customer service agent when the call is initiated. The agent software can display this information directly or use it to trigger lookups in company databases to retrieve details such as customer records, purchase histories and so on.

At Astricon Dallas (www.astricon.net), Mexuar director Tim Panton will be giving presentations about the technology behind Corraleta and its ability to integrate Asterisk IP PBXs and web applications on Wednesday 25th Oct at 16:30; Thursday 26th Oct at 14:00 and Friday 27th Oct at 12:30.

AudioCodes Successfully Completes Certification Testing With Digium's Asterisk Business Edition Software

AudioCodes SIP Gateway products including the TP260/SIP, Mediant 1000 and the MediaPack, underwent a rigorous testing process to determine interoperability and compatibility when integrated with Digium's Asterisk Business Edition software.
 
"Digium is pleased to report that we have completed the testing between Asterisk Business Edition and AudioCodes SIP Gateway products," said Jim Webster, Director of Software Technologies for Digium. "AudioCodes adds to the growing list of products that have been certified with Asterisk Business Edition, allowing customers and resellers an expanded list of enterprise-class options for creating flexible and cost-effective solutions for demanding applications."
 
"We are very pleased with the outcome of the interoperability tests," said Ron Romanchik, Vice President of North American Sales for the Blade Business Line at AudioCodes. "The ease in which we achieved certification is a testament to the flexibility of AudioCodes media gateways and demonstrates high compatibility with Asterisk Business Edition."
 
Source: Earth Times 

xchange Presents Free Download WiMax Ebook

On the WiMAX wave? Learn about the hottest markets for WiMAX, from North America to Asia Pacific, as well as the 802.16e-compliant products expected to appear in 2007. This eBook, brought to you by xchange and Rohde & Schwarz, delves into all things WiMAX, including how the hunger for applications that demand increased bandwidth and QoS are driving the need for this much-anticipated technology.

Table of Contents
The State of the WiMAX
Forecasters say Asia Pacific will be the initial hotbed of activity for WiMAX, but Canada also is seeing its share of pioneers for the technology. However, WiMAX’s success in North America, where other broadband access options already are widespread, largely will hinge on the creation of a new category of service called personal broadband.

Spectrum Quandaries
U.S. operators are chomping at the bit to deploy mobile WiMAX services, but they are encountering holdups as they wait for the government to release more spectrum for auction.

Come On, Get Appy
Whether it’s the triple play, mobile VoIP, or bandwidth-hungry mobile television or fixed-mobile convergence services, applications are becoming central to service provider models going forward. The resulting increased bandwidth and QoS demands, along with the problem of last-mile access bottlenecking, now are making for a good opportunity for WiMAX.

Hitting the Road
The first mobile WiMAX products are expected to come to market in 2007. The momentum behind the 802.16e standard has shifted into high gear, with 21 infrastructure and device vendors participating in a fall plugfest.

To download a personal copy of the new WiMAX eBook, visit: http://www.xchangemag.com/ebooks/nov06_wimax.html

chan_celliax for Managing Cellphones via Asterisk - First Release

I'm pleased to announce that chan_celliax has been released as pre-Beta tuesday Oct 24th, in concomitance with the Asterisk Developer's Summit at Astricon Dallas.

chan_celliax is a new channel for Asterisk that manages cellphones through a Celliax adapter, composed by a datacable (for commands) and an audiocable (for the voice) interfacing the computer soundcard.  It manages cellphones using both the AT (most phones) and the FBUS2
(Nokia proprietary) command set.

chan_celliax is also capable of making and receiving Skype calls, and has an app like app_directory that let you choose which one of your Skype contacts you want to call.

 

As additional features, chan_celliax can manage (on Linux) voicemodems that use the ALSA modem driver (but with voicemodems it can't interact with Skype), and has got CLI commands: console, dial and hangup similar to the ones in chan_oss, useful for testing without hardware.

chan_celliax runs on Asterisk 1.2 on Linux and Windows (with cygwin and a little modification to the compilation of Asterisk to avoid the calls to sigkill). At date it runs on Asterisk 1.4 only in Linux
(because of the different compilation procedure of Asterisk 1.4, that does not build on cygwin). Hopefully it will run on FreeBSD.

Together with chan_celliax is distributed the Celliax Developer's LiveCD, with a working installation of Asterisk, chan_celliax, and configuration utilities based on Knoppix. Celliax Developer's LiveCD comes complete with all the developer's tools needed to recompile from svn and remaster
the LiveCD itself.  The LiveCD contains also the cygwin installer and the tgz with the asterisk-celliax stuff to be untarred in a basic cygwin installation.

The lucky ones of you guys who are at Astricon Developer's Summit will find some cables and CDs in the Code Zone.

More info on the site www.celliax.org, with forums, downloads, svn, trac, etc.

Please, report bug and issues to www.celliax.org/trac , is pre-beta software ;-)

Happy hacking,

Giovanni Maruzzelli
 

Astricon 2006: Developers Summit Conference Call (In Progress)

Note: I am tuned in currently and they are discussing some good stuff.  Tune In.

If you want to listen into the Developers Summit meeting at Astricon you can call 972-961-7666 or IAX2/conference@switch-2.nufone.net/4569.

Jeremy McNamara
 

October 23, 2006

REQ: Astricon 2006 Pictures

Note: Found this on the user list.  Everyone please send in your pictures.  I will do a blog about it after Astricon 2006 is finished.  Anybody with photo's (for this astricon or any asterisk related event), please upload them at:

http://www.asteriskguru.com/gallery/main.php
 
It's possible to upload as a guest without registering, if somebody sees bad pictures etc, please warn me so that i can disable this.  I will be adding some myself later today.

Zoa.
P.S. Free beer for everybody who makes pictures with Matt Fredrickson dangling upside down ( http://www.asteriskguru.com/gallery/main.php?g2_itemId=26 )  or drinking alcohol or redbull!

Sangoma Receives Four Technical Certifications for T1/E1 Cards

Sangoma Technologies Corporation, a leading provider of connectivity hardware and software products for VoIP, TDM voice, WANs and Internet infrastructure, has received full national telecom and safety certifications in Malaysia for its Advanced Flexible Technology (AFT) series of T1/E1 PCI cards.

The certification is required by the Malaysian government to allow Sangoma to sell its solutions in the country and it ensures network security for end users. The national certification ensures that certified telephony products are compatible with the country's public network and telecommunications infrastructure.

 

“Malaysian and international markets are welcoming our telephony solutions,” says Sangoma Technologies president and CEO David Mandelstam. “These certifications add to the extensive portfolio of approvals Sangoma has already gained worldwide, which has eased the implementation and rollout of enabling technology-based products around the world.”

Certifications are valid and renewable over a one- year period and cover Sangoma's AFT-based A101, A102, A104 Quad and A104d.

Sangoma's AFT series cards have a uniform 2U form factor (120mm x 55 mm, 4.7" x 2.2"). The 3.3v/5v PCI card supports bus-mastering, ring-buffer DMA architecture and fully shared interrupts, making it ideal for demanding environments such as the Asterisk Open Source PBX/IVR project. “Malaysian-based Lanvik ICU Sdn Bhd (http://www.lanvik-icu.com/) helped us manage and carry out the certification process,” says Mandelstam. “We will now leverage our strategic relationships to strengthen Sangoma's market position in this region.”

 

Vonage Subscribers Can Now Dial 511 Free of Charge to Receive Local Traffic Reports

Vonage America Inc., a broadband telephony provider, today announced that its customers can now dial 511 from their Vonage phones, at no charge, to receive local traffic reports from their area 511 systems.

"Vonage is pleased to offer its customers the convenience of 511 dialing to speed up their commute," stated Michael Tribolet, president of Vonage America Inc. "This is just another example of Vonage answering its customer's needs."

When subscribers dial 511, their call is routed from Vonage's network to their local 511 Advanced Traveler Information Service (ATIS). 511 calls are routed locally based upon the address the customer registered for their 911 service.

511 Availability

There are currently thirty 511 systems operating in 26 states. Most of these systems are statewide, however, some regional systems that cover separate metropolitan areas or regions in a number of states are also in place. Vonage has made 511 available in each of the states or regions where the service is available, as listed below:

    STATE              COVERAGE AREA

Alaska Statewide
Arizona Statewide
California Northern California/Sacramento region
California San Francisco Bay Area region
Colorado Statewide
Florida Southeast Florida region
Florida Central Florida/Orlando region
Florida Tampa Bay region
Florida Statewide system (covering all areas not included in regional systems)
Idaho Statewide
Iowa Statewide
Kansas Statewide
Kentucky Statewide (see OH for Northern KY)
Maine Statewide
Minnesota Statewide
Montana Statewide
Nebraska Statewide
Nevada Statewide
New Hampshire Statewide
North Carolina Statewide
North Dakota Statewide
Ohio Cincinnati/Northern Kentucky region
Oregon Statewide
Rhode Island Statewide
South Dakota Statewide
Tennessee Statewide
Utah Statewide
Vermont Statewide
Virginia Statewide
Washington Statewide
Wyoming Statewide
Source: Vonage Inc 

NetComm rallies on NEC SIP Telephone deal

Shares in NetComm soared 15% on news it had established a partnership with NEC Business Solutions. The broadband technology specialist said it is set to develop and manufacture the first fully approved third -party SIP-compatible digital telephone to operate with NEC’s UNIVERGE SV7000 IP Telephony solutions. 
 
MD David Stewart said that NEC Corporation, a world market leader in telephony, were looking for a business-grade telephone that could support the many functions of its UNIVERGE IP-PBX range. “TheNetComm Product Customisation Division was commissioned to build the V95 for NEC to deliver a standardised product on the SIP platform and to capitalise on the powerful feat ures in the UNIVERGE SV7000 IP telephony solution,” he explained.
 
The NetComm V95 IP Telephone uses the popular Voice over IP standard Session Initiation Protocol (SIP) and will be now be used by NEC. Evaluation samples of the V95 have also been sent to several other countries where NEC operates, to review the phone’s compatibility for overseas use, the company advised. NetComm said that they are extremely optimistic of broad adoption worldwide.
 
Source: egoli 

Astricon: Developer Summit Topics

Greetings and Salutations Folks!

As you all probably know we are having a Developer Summit at Astricon on  the fast approaching Tuesday of next week. Participants have been chosen for the "speaking table" part of it and if you are curious about who those people are their names are listed at  http://www.asterisk.org/developers/astriconusa2006devsummit. While it  may seem like a small group this will work to our advantage and should  allow us to focus more on what we want to discuss.

Onto the real reason for this email though... what topics would you like  to see discussed? It's a simple question with many answers and I'll let the thread blossom with responses :)

--
Joshua Colp
Software Developer
Digium, Inc.

Astricon 2006: Developer Summit Topics

Greetings and Salutations Folks!

As you all probably know we are having a Developer Summit at Astricon on  the fast approaching Tuesday of next week. Participants have been chosen for the "speaking table" part of it and if you are curious about who those people are their names are listed at  http://www.asterisk.org/developers/astriconusa2006devsummit. While it  may seem like a small group this will work to our advantage and should  allow us to focus more on what we want to discuss.

Onto the real reason for this email though... what topics would you like  to see discussed? It's a simple question with many answers and I'll let the thread blossom with responses :)

--
Joshua Colp
Software Developer
Digium, Inc.

As Easy As 1-2-3: The Newbie's Guide to TrixBox 1.2.3

Note:  Nice to see the Vittle's crew released a VMWare Image.  I love being about to boot up Fedora Core 5 anytime its needed. 
 
Today we'll show you how to install the latest and greatest TrixBox 1.2.3 in about an hour. It is by far the best Asterisk-based IP PBX on the planet... especially once you add all of the Nerd Vittles goodies. It's been a painful couple of months in the TrixBox community, but the wait is over. Whether you're a casual home user or a gigantic call center processing millions of calls a month, this IP PBX can do it all reliably.
 
The best news: everything is FREE except the hardware on which to run your new system. That can be almost any old Pentium PC or a multi-processor RAID box with mainframe horsepower. HINT: There's even a hidden link to the upcoming VMware image of TrixBox 1.2.3 for your Windows Desktop which has the whole Nerd Vittles enchilada preloaded.
 

VoIP Inc. Completes First Phase of Nationwide VoIP Rollout

VoIP, Inc., a provider of Voice over Internet Protocol (VoIP) communications solutions for service providers, resellers and consumers, announced today that its carrier subsidiary, Volo Communications, has completed the initial phase of its nationwide network infrastructure service, with area expansion through the addition of locations in New York, Florida, Massachusetts and Georgia. The expansion will allow the Company to service over fifty million households and business subscriber lines in those areas.

While the company currently provides services which blanket the U.S. and areas worldwide, many of these services were provided through the use of existing network facilities provided by other carriers. The recently implemented plan to expand its network through the build out of its own facilities, replacing and expanding into uncovered areas in the U.S., provides VoIP Inc and its subsidiaries greater market penetration, better quality of service, and a continuing reduction in its overall cost of goods for products and services sold.

 

The second phase, already underway, which is expected to be completed in February, will continue to expand its own facilities-based network to areas including Colorado, Texas, New Jersey, Arizona, Washington, North Carolina and California. The Company plans, by the completion of the fourth phase of its expansion, expected to be finished by the end of 2007, to continue its expansion in 21 states to provide communications services to more than an available 200 million subscriber and enterprise lines, Wireless Broadband Providers, Internet Service Providers, Carriers and other Next-Generation Service Providers. When completed, VoIP expects to be one of the top five CLEC's based upon the size of its network.

"We are pleased to have created such a sizable and reliable network in a relatively short period of time," said Shawn Lewis, VoIP Inc.'s Chief Technology Officer. "In addition to offering cutting-edge VoIP technology, we are now building, what will be the one of the top five largest CLEC networks in the country, behind leading providers such as Level 3 Communications and XO Holdings. Our network has the ability to service a diverse customer base with an array of technologies and new applications, such as our Click4MeT brand Click-to-Call VoIP technology, as well as traditional voice and direct Enhanced 911 facilities. Within six months, we expect to more than triple the size of our network, providing our customers with even greater benefit and a more rewarding telecommunications experience."


Source: VoIP Inc. 

October 20, 2006

Boston Starts Working on Mesh Wi-Fi Network

Boston, Massachusetts has become the latest major U.S. city to give municipal Wi-Fi a try, unveiling plans for a pilot project covering 5000 homes in the Roxbury neighborhood.

This project was inspired by a city-sponsored Wireless Task Force study, which recommended that Boston establish municipal Wi-Fi networks in partnership with a non-profit corporation, with the aim of bringing the internet to under-served areas.


“We said we’d move quickly, and we have,” said the city’s Mayor, Thomas Merino. “The Boston Wireless Initiative is up and running.”

Two public hotspots have already been launched by the city, and construction of a mesh network will commence immediately, city officials noted, although no exact timeline was given.

Funding and resources will come in the form of donations from the community, as well as the contributions of ISPs and network vendors hoping for a shot at a citywide contract. So far, BelAir Networks, GigaBeam, and MetroNext have all supplied equipment for the network, while Verizon Communications, Cisco Galaxy Internet Services, and SkyPilot have contributed time and services.

Source: TeleClick 

 

D-Link Announces WiMAX Router

D-Link has announced its entry into the WiMAX consumer premise equipment (CPE) market with the introduction of an 802.16-2005 compliant WiMAX router The company says that the WiMAX router is designed for service providers looking to offer wireless residential services at rates competitive with wire-line technologies. The D-Link WiMAX router combines both WiMAX and Wi-Fi technologies to offer an all-in-one solution for in-house wireless coverage with easy installation and remote management features.
According to D-Link, the router is an ideal, cost-effective alternative for delivering a fast and secure broadband connection to consumers who are not reachable by DSL or Cable broadband services. The router is easy to install, provides coverage for an entire home, and can be managed from a service provider s central office.

Talking about the router, Steven Joe, chief executive officer, D-Link North America, said, "D-Link is once again delivering another value-based, quality product that is from our core strength in wireless connectivity. With this new WiMAX router, we enable service providers to bridge the distance with secure, wire-line performance at a fraction of the cost."

D-Link claims that this router supports wireless metropolitan area network (WMAN) and multiple physical layer (PHY) protocols, along with AES-CCM (advanced encryption standard) security.

The D-Link 802.16-2005 WiMAX router will be available for service provider testing in the fourth quarter of 2006, and will be commercially available in the first quarter of 2007. However, the pricing is not yet available.
 
Source: Tech Tree India and D-Link 

Packet Island announces SaaS-based VoIP lifecycle management solution for Asterisk deployments

Packet Island today announced general availability of ‘PacketSmart for Asterisk’, a complete VoIP lifecycle management solution for the open source Asterisk PBX. Packet Island’s ‘PacketSmart for Asterisk’ is a Software-as-a-Service (SaaS) solution that has been designed to target the VoIP lifecycle management needs of VARs and SMBs deploying Asterisk.
 
The solution is based on Asterisk software agents and purpose-built micro-appliances that work with the highly scalable PacketSmart SaaS platform, hosted at a Tier-1 data center. The Asterisk software agents which are installed on the Asterisk PBX perform continuous monitoring of all VoIP calls terminating at the PBX. The 4”x4” micro-appliances are complementary to the software agents, in that unlike the software agents, they can be easily moved around the network to isolate and troubleshoot network issues affecting VoIP quality.

The “PacketSmart for Asterisk” solution has three distinct functions:

* Network assessment for VoIP

* VoIP troubleshooting

* Ongoing VoIP SLA monitoring

During the deployment planning phase, the micro-appliances can be used to simulate live VoIP traffic on the SMB network, to identify and fix problems before the Asterisk VoIP deployment. After Asterisk deployment, the Packet Island software agent that is left installed on the Asterisk PBX continues to collect detailed quality metrics that can be used by the SME and VAR for SLA monitoring and to isolate and troubleshoot transient VoIP quality issues. For multi-site deployments with multiple Asterisk PBXs, the software agents can be employed to do periodic network assessments to ensure that the inter-Asterisk connectivity continues to support good VoIP quality.

Netswitch, a leading technology management company based in San Francisco, has been using the ‘PacketSmart for Asterisk’ solution for Asterisk deployment planning at the US offices of a large multi-national company. “We looked at several VoIP management solutions in the market, but none of them matched the flexibility and ease-of-use we found in Packet Island’s solution. The micro-appliances are truly plug-and-play and can be easily moved around in the network to isolate congestion points and evaluate routes. Furthermore, with the software agents installed on the Asterisk PBX, we can now offer our customer a continuous monitoring service that is essential in staying on top of transient congestion issues that affect VoIP” said Stanley Li, CEO of Netswitch.

“Open source Asterisk is creating a huge disruption in the PBX marketplace. However, one of the big challenges in deploying Asterisk with VoIP today is in ensuring that the customer’s network is ready for VoIP before the Asterisk deployment, and to stay on top of transient VoIP quality issues that invariably crop up as the network evolves.

The problem with current VoIP assessment and monitoring solutions in the market is that they are more expensive than the entire Asterisk PBX. With ‘PacketSmart for Asterisk’ we are offering the industry’s first SaaS solution that has been specifically created for the VoIP lifecycle management needs of the Asterisk market. Instead of paying thousands of dollars up front, our customers pay us an annual service fee that works out to tens of dollars a month“ said Praveen Kumar, President of Packet Island Inc.

QueueMetrics 1.3 released today

Note:  If you have not looked into this software for you high volume or call center pbx, this is a great application.  In my consulting we have deployed this on quite a few installations.  Glad to see the wallboard kioks functionality added.

We are pleased to tell you that we have released a new version of QueueMetrics. The main areas of improvement were the following ones:

- Internationalization engine: the text of QueueMetrics can be easily localized, as well as numbers and dates.
- Internationalized versions: Italian, German and French
- Export all data to Excel, CSV files or XML
- Database update utility: makes the database up-to-date to the latest  version of QM.
- You can now connect to an Asterisk server for call barge-in by using the Manager interface as well as call-files.
- You can now create a single-URL login and show realtime screens for kiosks or wallboards.

 

A full list of improvements over version 1.2.1 can be found at:
http://queuemetrics.loway.it/news.jsp

QueueMetrics 1.3 allows data storage on both flat files and MySQL databases for bigger call centers. And of course comes with a 90-page user  manual that covers all aspects of it.

QueueMetrics is a commercial call center monitoring package, but is availabe free of charge for individuals, Asterisk hackers and small SOHOs.  You can request a trial key if you run a larger installation and would  like to test it in your own environment.

The latest version of QueueMetrics can be downloaded from:
http://queuemetrics.loway.it/download.jsp

Hope you like it,
l.
 

October 19, 2006

Asterisk 1.4.0 beta 3 released!

The Asterisk Development team has released another beta test release of Asterisk 1.4, 1.4.0-beta3.

This release also contains a number of bug fixes, and some improvements to the chan_sip channel driver (for SIP devices) to mitigate the impacts of a certain class of denial-of-service attacks that have recently been published.

 

Note that Asterisk 1.4 is not vulnerable to the chan_skinny exploit that resulted in updated releases of Asterisk 1.0 and Asterisk 1.2.

The team has also released Zaptel 1.4.0-beta2 and Asterisk-Addons 1.4.0-beta2; these releases contain only bug fixes and minor improvements.

As always, the release files are available on the Digium FTP servers at ftp://ftp.digium.com, in both tarball and patch file form. All of the release files have been signed with our GPG keys and the signature files are available in the same directories as the release files.

Thanks for using and supporting Asterisk!
 

Asterisk 1.2.13 released - SecurityVulnerability Fix

The Asterisk Development team has released an update to Asterisk 1.2, Asterisk 1.2.13.

This release contains a fix for a security vulnerability recently found in the chan_skinny channel driver (for Cisco SCCP phones). This vulnerability would enable an attacker to remotely execute code as the
system user running Asterisk (frequently 'root'). The exploit does not require that the skinny.conf contain any valid phone entries, only that chan_skinny is loaded and operational.

 

This release also contains a number of bug fixes, and some improvements to the chan_sip channel driver (for SIP devices) to mitigate the impacts of a certain class of denial-of-service attacks that have recent